topic Standby Device logs not sending to Management Server in Firewall and Security Management

Standby Device logs not sending to Management Server

Saranya_0305 — Fri, 30 May 2025 10:52:48 GMT

Dear Team,

We have a Cluster setup where the Management Server is located in different location.

Issue:Standby firewall logs are not sending to the Management Server.

- When I checked cpstat -f log_serbver mg command in Management Server out put shows Gateway is disconnected.

- As well cpstat -f log_connection fw command output shows no data.

- Not able to find the logs in Smart console.

But I am able to find the logs of Active firewall in Smart conslole and command output shows it is connected.

I am able to ping to MangementServer from Standby device.

From the Management Sever when we run the command "netstat -an | grep 257" not able to find the IP of Standby device.

Attached the netstat output from the both the Gateways.

Can you help me on this how to proceed further.

the_rock — Fri, 30 May 2025 11:52:53 GMT

If you search kb support site, there is an article on how to troubleshoot it, gives lots of steps to check.

Andy

the_rock — Thu, 05 Jun 2025 03:09:38 GMT

SKs I was referring to.

Andy

Saranya_0305 — Fri, 06 Jun 2025 04:43:16 GMT

Hi,

Thank you so much for heads up!

Now it is working, automatically 😀.

Regards,

Saranya

the_rock — Fri, 06 Jun 2025 11:14:02 GMT

Glad it works! Hey, were you able to fix that web UI access issue?

Andy

Saranya_0305 — Fri, 06 Jun 2025 11:17:44 GMT

Hi,

Thank you for concern. Yeah! Web UI access issue was fixed.

Regards,

Saranya

the_rock — Fri, 06 Jun 2025 11:49:18 GMT

Great!