topic Re: Is it possible to change the temp directory cpinfo uses for generation? in Firewall and Security Management

Is it possible to change the temp directory cpinfo uses for generation?

elbergfeldt — Thu, 23 Jan 2025 08:24:47 GMT

Ran into a weird issue when generating a cpinfo file yesterday, it was failing due to limited amount of space in "/" root directory, although we were trying to generate it and store the output in /var/log/.

I'm assuming but couldn't find anything in the documentation that during the cpinfo file generation /tmp folder is used in the root directory and only the output gets stored in the specified output folder.

I was able to sort out the issue by clearing out some files in root, but was curious for future reference if it is possible to change the temp directory cpinfo uses for it's generation?

Re: Is it possible to change the temp directory cpinfo uses for generation?

PhoneBoy — Thu, 23 Jan 2025 14:24:40 GMT

The output file (with full path) can be specified with the -o option to cpinfo.

Re: Is it possible to change the temp directory cpinfo uses for generation?

Lesley — Thu, 23 Jan 2025 15:21:29 GMT

Example: cpinfo -d -D -z -o /var/log/<NAME>.cpinfo

Re: Is it possible to change the temp directory cpinfo uses for generation?

elbergfeldt — Thu, 23 Jan 2025 15:24:42 GMT

Yeah, the problem is we did use the -o flag to place the cpinfo in /var/log/, yet got the error message that
"partitionPath / is critically low"

Re: Is it possible to change the temp directory cpinfo uses for generation?

PhoneBoy — Thu, 23 Jan 2025 15:37:26 GMT

That doesn't mean the root filesystem isn't used for some operations necessary to gather the output.
TAC might be able to suggest something here as I can't imagine you're the first person to encounter this issue.

Re: Is it possible to change the temp directory cpinfo uses for generation?

G_W_Albrecht — Thu, 23 Jan 2025 15:55:21 GMT

As sk92739 says: The output file will be created in the current working directory

To which directory did you change before calling cpinfo ? Here the collection process starts.

Re: Is it possible to change the temp directory cpinfo uses for generation?

elbergfeldt — Thu, 23 Jan 2025 15:59:41 GMT

We tried it many ways, using -o flag from /home/ directory, changing to /var/log/ and still using -o flag, and just without any flags at all in /var/log/ - they all generated the same error

Re: Is it possible to change the temp directory cpinfo uses for generation?

Elad_Chomsky — Thu, 23 Jan 2025 18:30:15 GMT

Hi @elbergfeldt ,

CPinfo for his operation as mentioned @PhoneBoy , is running specific commands to collect information from the machine, some function on the root FS. Unfortunately due to that as a limitation we must make sure to not fill the root partition as well, Please open a ticket to CheckPoint, and we will try to see if we can provide you a workaround to still do the collection.

Re: Is it possible to change the temp directory cpinfo uses for generation?

the_rock — Thu, 23 Jan 2025 19:22:20 GMT

What I always do is this. If say /var/log has lots of space left, I do below:

cpinfo -o /var/log/cpinfofile.out

Thats it.

Andy

Re: Is it possible to change the temp directory cpinfo uses for generation?

dehaasm — Thu, 28 Aug 2025 13:23:40 GMT

i am trying that but still doesnt generate cpinfo

[Expert@sms:0]# df -h Filesystem Size Used Avail Use% Mounted on /dev/mapper/vg_splat-lv_current 40G 36G 4.3G 90% / /dev/sda1 290M 45M 231M 17% /boot tmpfs 32G 39M 32G 1% /dev/shm /dev/mapper/vg_splat-lv_log 1.8T 1.5T 299G 84% /var/log cgroup 32G 0 32G 0% /sys/fs/cgroup

[Expert@sms:0]# cpinfo -o /var/log/sms.cpinfo

This is Check Point CPinfo Build 914000259 for GAIA
Would you like to upload CPinfo file securely to Check Point Download Center? y/n: [y]n
WARNING: Disk space on partitionPath '/' is critically low.
Currently free disk space: 10.40%.
Please free up some space and re-run CPinfo.

exiting...

Re: Is it possible to change the temp directory cpinfo uses for generation?

the_rock — Thu, 28 Aug 2025 13:27:29 GMT

I find that very odd. Makes no sense it would complain about disk space in root dir when you are clearly sending it to /var/log.

Andy

Re: Is it possible to change the temp directory cpinfo uses for generation?

elbergfeldt — Thu, 28 Aug 2025 13:30:18 GMT

I think like Elad_Chomsky wrote the cpinfo will run specific commands in root to collect info from the machine, due to that there needs to be space available in root as well

Re: Is it possible to change the temp directory cpinfo uses for generation?

G_W_Albrecht — Mon, 01 Sep 2025 09:28:56 GMT

cpinfo collects all needed files in / and then compresses it, saving it to the given path and then uploading it if needed...

Re: Is it possible to change the temp directory cpinfo uses for generation?

the_rock — Mon, 01 Sep 2025 11:56:14 GMT

Never knew that, so would make sense why it needs enough space in / dir.