topic Re: Malformed reply from site" error message when Capsule Connect / VPN in Firewall and Security Management

Malformed reply from site" error message when Capsule Connect / VPN

Prasaddere — Fri, 20 Dec 2024 14:13:40 GMT

We have implemented Certificate based Authetication on VPN.

We are getting below message on Mobile when user connect to VPN using Capsule Connect/VPN.

"Malformed reply from site"

We have Certificate install on IPsec VPN from Internal PKI, and Portal certificate on Mobile access from the same PKI Server.

Same is working using AD Authetication.

Another information, AD of One Sister Company and PKI server is of Parent company. Because Mobile devices are managed by Parent company MDM and Mobile getting certificate from Parent Company PKI Server. That why we have got the server certificate from parent company on Checkpoint Mobile access portal. as well as Ipsec VPN.

Re: Malformed reply from site" error message when Capsule Connect / VPN

_Val_ — Fri, 20 Dec 2024 14:21:08 GMT

Please look into sk110550 and let me know if it helps.

Re: Malformed reply from site" error message when Capsule Connect / VPN

the_rock — Fri, 20 Dec 2024 14:29:34 GMT

I would also recommend sk Val provided. However, if that still does not solve your problem, maybe check to see if there are any additional relevant logs related to this.

Andy

Re: Malformed reply from site" error message when Capsule Connect / VPN

Prasaddere — Fri, 20 Dec 2024 17:00:08 GMT

This sk110550 did not help. Please suggest any other solution

Re: Malformed reply from site" error message when Capsule Connect / VPN

the_rock — Fri, 20 Dec 2024 17:02:25 GMT

I would open TAC case.

Andy