topic Re: Traffic not working on Mobile phone in Firewall and Security Management https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236320#M45825 <P>Its a 81.20 Take 89 and Capsule connect on Mobile phone</P><P>&nbsp;</P> Thu, 19 Dec 2024 09:32:39 GMT Prasaddere 2024-12-19T09:32:39Z Traffic not working on Mobile phone https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236190#M45803 <P>We have implemented Remote Access VPN. Both the blades enabled (IPsec and Mobile access). on Laptop, traffic is working over vpn tunnel but on mobile user is able to Autheticate but traffic is not working over tunnel. capsule VPN client is getting used on mobile.</P> Wed, 18 Dec 2024 16:24:12 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236190#M45803 Prasaddere 2024-12-18T16:24:12Z Re: Traffic not working on Mobile phone https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236196#M45805 <P>We definitely need more info to help. First off, are there any logs indicating this failure in smart console? Did it ever work?</P> <P>Andy</P> Wed, 18 Dec 2024 17:07:32 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236196#M45805 the_rock 2024-12-18T17:07:32Z Re: Traffic not working on Mobile phone https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236219#M45811 <P>Is Capsule VPN one of the allowed clients on your gateway?<BR />Change it in the gateway/cluster object here:</P> <P><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 999px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/28888iE657671117C5E5CB/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></P> Wed, 18 Dec 2024 19:01:10 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236219#M45811 PhoneBoy 2024-12-18T19:01:10Z Re: Traffic not working on Mobile phone https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236221#M45812 <P>Valid point, forgot about that.</P> Wed, 18 Dec 2024 19:05:28 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236221#M45812 the_rock 2024-12-18T19:05:28Z Re: Traffic not working on Mobile phone https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236273#M45816 <P>Which client and gateway versions are involved, is the client connected via IPv6?</P> Wed, 18 Dec 2024 22:15:11 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236273#M45816 Chris_Atkinson 2024-12-18T22:15:11Z Re: Traffic not working on Mobile phone https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236320#M45825 <P>Its a 81.20 Take 89 and Capsule connect on Mobile phone</P><P>&nbsp;</P> Thu, 19 Dec 2024 09:32:39 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236320#M45825 Prasaddere 2024-12-19T09:32:39Z Re: Traffic not working on Mobile phone https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236321#M45826 <P>This is already selected on gateway properties. Actually,, user is getting autheticated successfully on mobile in capsule connect client. Only issue is that he is not able to connect to any internal resources.</P> Thu, 19 Dec 2024 09:34:19 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236321#M45826 Prasaddere 2024-12-19T09:34:19Z Re: Traffic not working on Mobile phone https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236340#M45830 <P>Do you have proper rule allowing access?</P> <P>Andy</P> Thu, 19 Dec 2024 12:38:27 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236340#M45830 the_rock 2024-12-19T12:38:27Z Re: Traffic not working on Mobile phone https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236348#M45832 <P>It was strange things, we have disabled the Mobile Devices -iOS and Android clients option, pushed the policy and again enabled and pushed the policy. Traffic started working on mobile devices. But not sure how this could be?</P> Thu, 19 Dec 2024 12:56:47 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236348#M45832 Prasaddere 2024-12-19T12:56:47Z Re: Traffic not working on Mobile phone https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236349#M45833 <P>I cant really answer that question, sometimes that sort of thing happens. I encountered it with ssl inspection and urlf blades in particular.</P> <P>Not sure what version you are on, but personally, never had to do that in R81.20 myself.</P> <P>Andy</P> Thu, 19 Dec 2024 13:25:02 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Traffic-not-working-on-Mobile-phone/m-p/236349#M45833 the_rock 2024-12-19T13:25:02Z