topic Re: RAID issue on HP ProLiant DL360 G10 in Firewall and Security Management

RAID issue on HP ProLiant DL360 G10

Danny — Thu, 08 Aug 2019 14:38:50 GMT

We are experiencing a RAID issue on the new HP ProLiant DL360 G10 servers. Mass Storage Device: HPE Smart Array P408i-a SR Gen10

Whenever a RAID is configured the GAiA R80.20 for GAiA 3.10 installer fails to identify it and won't let us proceed.
Is anyone else experiencing the same?

As a workaround we deleted the Mirror-RAID to be able to proceed installing Check Point. However, we'd like to enable RAID in order to use both disks for redundancy.

Re: RAID issue on HP ProLiant DL360 G10

Bob_Zimmerman — Thu, 08 Aug 2019 14:26:07 GMT

Which version are you trying to install?

Re: RAID issue on HP ProLiant DL360 G10

Danny — Thu, 08 Aug 2019 14:36:18 GMT

R80.20 for GAiA 3.10

Re: RAID issue on HP ProLiant DL360 G10

Bob_Zimmerman — Fri, 09 Aug 2019 19:04:04 GMT

Had to ask the version because I could see a symptom like this being the reason older versions aren't supported.

The listing on the HCL definitely suggests it should work. Sounds like time to open a ticket.

Is the RAID card physically part of the motherboard? If not, maybe HP can get you a card which is better-supported. I have a few G9s which were shipped to me with network cards Check Point's ixgbe doesn't support.

Re: RAID issue on HP ProLiant DL360 G10

G_W_Albrecht — Wed, 16 Dec 2020 08:56:48 GMT

Did you ever successfully used the RAID in this server ? Any experience with R80.40 ? I heard reports that R80.40 even after deleting Mirror-RAID can not be installed as it does not recognize the disks...

Re: RAID issue on HP ProLiant DL360 G10

Magnus-Holmberg — Wed, 16 Dec 2020 09:14:54 GMT

works correct on R80.30 3.10 atleast 🙂

Re: RAID issue on HP ProLiant DL360 G10

G_W_Albrecht — Wed, 16 Dec 2020 09:44:41 GMT

Good to hear !

Re: RAID issue on HP ProLiant DL360 G10

G_W_Albrecht — Wed, 16 Dec 2020 13:04:59 GMT

The R80.30 Take 300 iso gives:

You did not see this ?

Re: RAID issue on HP ProLiant DL360 G10

Magnus-Holmberg — Wed, 16 Dec 2020 13:17:58 GMT

no i havn´t seen that, we using the iso: Check_Point_R80.30_Gaia_3.10_T300
I have 6 new HP DL360G10 to be installed this week will check again if something has changed.
But we have 10 boxes or so running that ISO and they working correctly with Raid 1

Re: RAID issue on HP ProLiant DL360 G10

G_W_Albrecht — Wed, 16 Dec 2020 14:11:49 GMT

Oh oh, see the difference here:

Firmware version 3.0

Re: RAID issue on HP ProLiant DL360 G10

G_W_Albrecht — Wed, 16 Dec 2020 14:25:23 GMT

Since August 11th, HP strongly recommends for HPE Smart Array P408i-a SR Gen10 the new bug fixed firmware 3.00, see https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_48c00d95ff4d4bc7838dede870#tab4 and https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00097210en_us.

Seems it has not been tested by CP yet...

Re: RAID issue on HP ProLiant DL360 G10

G_W_Albrecht — Wed, 16 Dec 2020 17:12:20 GMT

@PhoneBoy can you direct someone from HW/HCL to this topic ? Seems quite important for all CP HPE Smart Array P408i-a SR Gen10 users as probable Data Loss is no good a all 😟.

Re: RAID issue on HP ProLiant DL360 G10

G_W_Albrecht — Wed, 16 Dec 2020 21:37:04 GMT

I would assume that the automatic driver selection just skips as the test results do not fit. But is a driver available in the selection that could be selected manually ?

Re: RAID issue on HP ProLiant DL360 G10

PhoneBoy — Wed, 16 Dec 2020 23:40:45 GMT

TAC case is definitely needed here.

Re: RAID issue on HP ProLiant DL360 G10

G_W_Albrecht — Thu, 17 Dec 2020 08:04:59 GMT

Case is open since 12/15/2020 1:53 PM, no updates yet...

Re: RAID issue on HP ProLiant DL360 G10

G_W_Albrecht — Thu, 17 Dec 2020 16:35:07 GMT

CP has a suggested step to resolve this : Regarding the detection of disks, please attempt going to the Bios, advanced configuration -> Enable Launch CSM

I ony know this for booting from USB ? But this BIOS option is not available - you could only switch from Legacy (used) to UEFI...

Re: RAID issue on HP ProLiant DL360 G10

G_W_Albrecht — Mon, 21 Dec 2020 13:31:52 GMT

TAC has a new idea:
In case we are using USB, please attempt with USB 2.0, as per sk65205, USB 3.0 is not supported; furthermore based on previous experience and similar cases, using USB 3.0 may cause unexpected issues similar to the ones seen in this case.

Nice try - but a HP ProLiant DL360 G10 has no USB 2.0 ports, only 3.0 🤣...

Re: RAID issue on HP ProLiant DL360 G10

Magnus-Holmberg — Mon, 21 Dec 2020 15:16:54 GMT

ye i needed to try like 5 diff USB and alot of attempts because installing via ILO is apparently not supported.
After well alot of attpemts we did install over ILO and then no issue 😄
(iam still on the older BIOS, didn´t had time last week to try and not its vacation for 2 weeks)

Do you get same issue with mounting over ILO or only the USB?

Re: RAID issue on HP ProLiant DL360 G10

Magnus-Holmberg — Tue, 05 Jan 2021 14:30:13 GMT

I am installing on newer HP Servers today and as far as i can see it works on version 3.0 aswell.
Am installing via ILO

Re: RAID issue on HP ProLiant DL360 G10

Jinesh_John — Thu, 06 May 2021 08:41:02 GMT

Hello Danny,

we have the same issue and struggling to find a solution for 3 months. HPE confirm its not an issue with their hardware.

RAID 1, BIOS is in Lagacy mode, successfully installed R80.40, however after reboot, it is unable to detect the disk to boot.

Tried R77.30, R80.30 but none worked as it throws different errors while installing.

Initially it was with "Array controller HPE SMART ARRAY P408I-A SR GEN10"

Procured new HPE Smart Array P816i-a SR Gen10 as instructed by checkpoint to go with compatibility list but that also did not help.

We are in a critical situation to replace our old Gen 6 HPE servers with new Gen10, but we are stuck.

Checkpoint is currently looking into it again, however, if anyone have any answer for this, would be helpful.

thanks

Jinesh John