topic Re: Can see duplicate entry for license under cplic print in Firewall and Security Management

Can see duplicate entry for license under cplic print

Kjohnt006 — Mon, 07 Oct 2024 10:33:16 GMT

Hi Team,

I had to update license manually on one of the security gateway (which us secondary device in cluster). However, when I am doing cplic print, it is showing duplicate entry for each license Attached is the cplic print snap. can anyone help me to rectify that?

Re: Can see duplicate entry for license under cplic print

Tal_Paz-Fridman — Mon, 07 Oct 2024 11:09:03 GMT

I know this happened to other customers and might be related to the mechanism that updates licenses from UserCenter to your Security Gateway. Please open a ticket with TAC.

Re: Can see duplicate entry for license under cplic print

LazarusG — Thu, 20 Mar 2025 13:05:02 GMT

Hi

Was a solution or SK published for this?

I have seen this on many customer environments where cplic print shows CK is duplicated - I have seen for Smartupdate and Vsec_lic_cli

Not sure if its an indicator of anything service affecting but cant find a matching SK.

Thanks

Re: Can see duplicate entry for license under cplic print

G_W_Albrecht — Thu, 20 Mar 2025 13:48:06 GMT

I have seen this happen before - but honestly, this is not an issue. Older licenses can be troublesome if the first license found is invalid and triggers an error, while a newer license is present but not working, and in these cases, the old licenses should be removed using cplic command. But i am unsure if this is needed here.