topic Re: IPS updates issue in Firewall and Security Management

IPS updates issue

majkel — Mon, 30 Sep 2024 12:15:50 GMT

We have had issues with updating IPS database since 11.09 today.
We can reach updates.checkpoint.com.

When running manual update we see an error not known before.
Anyone else same problem ?
Shared screenshot of error.

Re: IPS updates issue

Tal_Paz-Fridman — Mon, 30 Sep 2024 13:49:27 GMT

This usually means a connectivity issue. Try downloading using SmartConsole and Security Management Server.

SmartConsole > Security Policies > Threat Prevention > Custom Policy Tools > Updates:

Re: IPS updates issue

majkel — Mon, 30 Sep 2024 14:04:05 GMT

Thanks already did that. When i ran manually download from smartconsole and Sms the error showed up.

However ran some curl to the affected endpoints and now all ips updates are working and green.

Sent cpm.elg logfile to tac. See if they can find any cause.

Re: IPS updates issue

Daniel_Szydelko — Tue, 01 Oct 2024 10:13:19 GMT

Hello,

You can to find out these files:

find / -name "*sduu*.elg*

They can contain more info than it will be available in cpm.elg regarding IPS update on management server.

BR,

Daniel.

Re: IPS updates issue

majkel — Tue, 01 Oct 2024 10:50:29 GMT

Tac is looking at:
IPS_Management_Update_IPS_Update_check_failed__please_check_network_connectivity_and_proxy_settings<date>.tgz logfile in /opt/CPsuite-<version>/fw1/log/failed_tasks/IPS_Update/