topic Re: R81.20 Jumbo Hotfix Accumulator Recommended Jumbo Take 76 in Firewall and Security Management

R81.20 Jumbo Hotfix Accumulator Recommended Jumbo Take 76

boom247 — Fri, 16 Aug 2024 06:52:24 GMT

Hi Checkmates

We ran into an issue while running the verification for a Jumbo Hotfix where by it gave the error on the snapshot. We got around it by creating the path it was looking for and copied the file to that location and the installation was successful.

The question is why was the path misspelled from BUNDLE to BUODLE? the issue was only related to this one gateway where by similar gateways did not have the same problem, we are quite puzzled.

The gateway has the latest deployment agent.

Re: R81.20 Jumbo Hotfix Accumulator Recommended Jumbo Take 76

AkosBakos — Fri, 16 Aug 2024 08:31:25 GMT

Hi @boom247

The installed take 53 was deleted from the gateway?

For the first sight, it will be easier to make a clean install, and import the save cofiguration output. Of cousre if it is possible

Sometimes the simple solution more efficient instead of open a ticket by TAC

Akos

Re: R81.20 Jumbo Hotfix Accumulator Recommended Jumbo Take 76

boom247 — Fri, 16 Aug 2024 09:49:02 GMT

Hi AkosBakos

No it was not deleted, it was there but the verification was looking in the wrong directory due to the incorrect spelling which meant it's looking in the incorrect path.

Re: R81.20 Jumbo Hotfix Accumulator Recommended Jumbo Take 76

Chris_Atkinson — Fri, 16 Aug 2024 12:10:53 GMT

@gadt & @MeravAlon Is this something that you are aware of?

Re: R81.20 Jumbo Hotfix Accumulator Recommended Jumbo Take 76

AkosBakos — Fri, 16 Aug 2024 12:07:49 GMT

Yesteray I put it on a simple 5800 cluster without any issues.

Re: R81.20 Jumbo Hotfix Accumulator Recommended Jumbo Take 76

the_rock — Fri, 16 Aug 2024 14:23:49 GMT

Hm, I had seen that error before, but it was never mispelled as far as the actual path, thats very strange.

Andy

Re: R81.20 Jumbo Hotfix Accumulator Recommended Jumbo Take 76

gadt — Mon, 19 Aug 2024 11:37:34 GMT

Hi,

We are not aware of such issue at the moment

Gadi

Re: R81.20 Jumbo Hotfix Accumulator Recommended Jumbo Take 76

yonathanp — Mon, 19 Aug 2024 13:11:32 GMT

Hi,

Is there any chance you can provide tgz of the output of the following command : da_cli collect_logs

It will help us better understand what might have caused the issue

Re: R81.20 Jumbo Hotfix Accumulator Recommended Jumbo Take 76

boom247 — Mon, 19 Aug 2024 13:16:46 GMT

Hi Yonathanp

Unfortunately I no longer have access to this environment.

Re: R81.20 Jumbo Hotfix Accumulator Recommended Jumbo Take 76

yonathanp — Tue, 20 Aug 2024 06:44:08 GMT

Hi boom247,

Since we don't have logs and we didn't manage to reproduce it, is a bit difficult to understand what exactly happened.

I have double checked the package itself, and it seems intact.

We suspect that someone accidently changed some values in the registry, causing this misspelling

Re: R81.20 Jumbo Hotfix Accumulator Recommended Jumbo Take 76

boom247 — Tue, 20 Aug 2024 06:51:53 GMT

Thanks for your feedback.

From you're response this is unlikely to be a bug, which does make sense since the hotfix was installed in 5 more gateways without any issues, the problem was isolated only to this one.

Should there be any further developments, will update this post, thanks!

Re: R81.20 Jumbo Hotfix Accumulator Recommended Jumbo Take 76

the_rock — Tue, 20 Aug 2024 12:53:16 GMT

@boom247 I would agree with what @yonathanp had said here. Personally, I had never seen an issue like that with any jumbo, probably going back to R55, so its very unlikely it would be a bug. Best logical explanation is that something in the registry may had changed. To help you out, I am happy to compate the HKML reg file from working gateway and yours, though I believe you said it worked afterwards, so might not help.

Andy