topic UserCheck reference does not match in Firewall and Security Management

UserCheck reference does not match

CaseyB — Fri, 02 Aug 2024 16:20:19 GMT

SMS: R81.10 JHF 152 - GW: R81.10 JHF 150

It seems the reference numbers for our UserCheck do not match. Has anyone come across this before? I was not finding anything on a quick search.

Re: UserCheck reference does not match

the_rock — Fri, 02 Aug 2024 17:07:28 GMT

Hm, never paid attention to it, but have fully working https inspection in R81.20 and R82, so let me verify.

Andy

Re: UserCheck reference does not match

the_rock — Fri, 02 Aug 2024 17:17:01 GMT

Maybe if you are using custom user check, default ones work fine, though I also verified custom one in my labs, no issues. I tested both R82 and R81.20, different categories, all match 100%

Andy

Re: UserCheck reference does not match

CaseyB — Fri, 02 Aug 2024 19:25:39 GMT

We are using a custom page, but we are using the built-in Incident ID variable just as you are.

Re: UserCheck reference does not match

the_rock — Fri, 02 Aug 2024 19:27:19 GMT

Dies it show same for any category?

Andy

Re: UserCheck reference does not match

CaseyB — Fri, 02 Aug 2024 19:34:50 GMT

Yeah, the category matches. What is interesting is that the log message says it displayed the proper reference ID, but it didn't.

Re: UserCheck reference does not match

the_rock — Fri, 02 Aug 2024 19:36:43 GMT

I meant is ID different no matter what category is blocked? Did you make sure app control and urlf databases are updated from smart console?

Andy

Re: UserCheck reference does not match

CaseyB — Fri, 02 Aug 2024 19:46:33 GMT

I'm having a hard time replicating the issue. Everything I have tested this afternoon has come back proper, but yeah the databases are up-to-date.

Re: UserCheck reference does not match

the_rock — Fri, 02 Aug 2024 19:48:51 GMT

Happy to show you my lab on Tuesday, as its holiday here in Canada on Monday and you can verify anything needed. My lab works 100% of the time, no issues when it comes to https inspection. Yes, its basic, but very good reference.

Andy

Re: UserCheck reference does not match

CaseyB — Fri, 02 Aug 2024 20:03:55 GMT

Thanks! I'll keep that in mind, but we are okay for now.

I was thinking it could be a webpage cache issue on the PC, but I searched our logs and found nothing tied to that reference number in the last 120 days. Since I can't recreate it, I think I will let it go for now.

Re: UserCheck reference does not match

the_rock — Fri, 02 Aug 2024 20:05:40 GMT

K, no worries. If you need help, hit me up any time, lab is always in "good standing" 🙂

Andy