topic Re: LOGS issue in Checkpoint R81.20 in Firewall and Security Management

LOGS issue in Checkpoint R81.20

Network_WL — Thu, 18 Jul 2024 21:35:31 GMT

Hi Team,

Recently we had encountered an issue in which we are unable to see LOGS in smart console suddenly. All things were working fine, also currently we are able to see LOGS in CP smart view tracker but its very old fashioned. We are currently in to live production, and facing issues in our day-to-day troubleshooting calls. No upgradation was done, no activity was done on CP. It stop suddenly. Also indexing is good, we tried restarting SMS server but no luck. Checked with TAC but they are also into deep investigation. Can anyone advice further?

Re: LOGS issue in Checkpoint R81.20

PhoneBoy — Thu, 18 Jul 2024 23:20:00 GMT

What is the hardware specs on your management/SmartEvent device?
Also, what version/JHF is used?
What precisely do you see when you attempt to view logs?
A screenshot (with sensitive details redacted) would help.

I can have a look at the SR if you send to me in a PM.

Re: LOGS issue in Checkpoint R81.20

just13pro — Fri, 19 Jul 2024 02:40:31 GMT

Is there any error? If have error, can you please share the error?

Or is it totally just blank?

Re: LOGS issue in Checkpoint R81.20

Network_WL — Fri, 19 Jul 2024 18:19:17 GMT

Hi Admin,

Its just shows, No Matches found.

Re: LOGS issue in Checkpoint R81.20

Network_WL — Fri, 19 Jul 2024 18:25:49 GMT

1)What is the hardware specs on your management/SmartEvent device?

Ans:- Management server is hosted on VM ,The build details

Please find below snap attached for reference

2)Also, what version/JHF is used?-

Ans- Version R81.20 with JHF- take 631

3)What precisely do you see when you attempt to view logs? - Ans- Logs and monitoring window showing completely blank please find attached snap for reference.

Re: LOGS issue in Checkpoint R81.20

Network_WL — Fri, 19 Jul 2024 18:27:00 GMT

Hi,

Kindly find attached error.

Re: LOGS issue in Checkpoint R81.20

PhoneBoy — Fri, 19 Jul 2024 18:44:44 GMT

Please provide the exact resources assigned to the VM (disk, CPUs, RAM).

Re: LOGS issue in Checkpoint R81.20

fabionfsc — Sat, 20 Jul 2024 16:23:04 GMT

Please, share the output of the commands bellow:

show asset all (clish)
df -h (expert)
free -h (expert)

cpinfo -y all (expert)

cat $MDS_FWDIR/conf/cpmServerSettings.props (expert)

We want to know about the resources, as the PhoneBoy asked, theses commands will bring us an ideia about it.

Re: LOGS issue in Checkpoint R81.20

the_rock — Sat, 20 Jul 2024 18:45:40 GMT

Good commands, for sure. Im also thinking cpview would shed some light about few things as well.