topic Re: R81.20 first time wizard Gui setup error in Firewall and Security Management

R81.20 first time wizard Gui setup error

Bhautik — Wed, 17 Jul 2024 06:56:06 GMT

seen this issue many times with R81.20 First time wizard gateway setup. during initial setup accessing gateway through public IP, wizard Next option grayed out, cant complete the setup. Had to connect internally and access the wizard using internal IP then able to setup the gateway.

Also new admin password set during first time wizard it wont take effect, its accepting only default credential admin/admin.

Re: R81.20 first time wizard Gui setup error

Lesley — Wed, 17 Jul 2024 07:37:04 GMT

Could it be, due that this is the internet connection it it checking if the link is up / working?

Is in fact this internet link working or not? Normally I always skip this step and configure it later.

Re: R81.20 first time wizard Gui setup error

Tal_Paz-Fridman — Wed, 17 Jul 2024 10:40:52 GMT

Usually when Next button is disabled (grayed out) it is because you have not filled all the available fields (or active fields).

It might be that a user-friendly validation is missing. Let me know if this is the case.

Re: R81.20 first time wizard Gui setup error

the_rock — Wed, 17 Jul 2024 14:18:57 GMT

I never fill those things out (specifically THAT SCREEN, at that point). Try leave as defauls and see if it lets you contunue. You can always edit after the initial setup.

Andy

Re: R81.20 first time wizard Gui setup error

Bhautik — Thu, 18 Jul 2024 04:48:13 GMT

its remote site gateway, internet link is fine. you can see screen shot attached there is no option to skip, with or without details on at this step, Next option is greyed out.

Re: R81.20 first time wizard Gui setup error

Bhautik — Thu, 18 Jul 2024 04:48:42 GMT

with or without details on at this step, Next option is greyed out.

Re: R81.20 first time wizard Gui setup error

Bhautik — Thu, 18 Jul 2024 04:53:14 GMT

with or without details on at this step, Next option is greyed out.

so here is the scenario, firewall running with R81.20

site is remote location. configured external interface with IP and gateway details. initiated first time wizard using external IP and at this step - internet connection with or without details on at this step, Next option is greyed out. so cant complete the first time wizard.

Re: R81.20 first time wizard Gui setup error

PhoneBoy — Thu, 18 Jul 2024 16:59:25 GMT

On what hardware are you attempting to install on using what installation ISO/medium?
If a virtual machine, please provide the hypervisor used and details you've configured this VM with (disk space, number of cores, and RAM).

The only time I've seen this behavior is when the system did not meet the minimum hardware requirements for installation.

Re: R81.20 first time wizard Gui setup error

the_rock — Thu, 18 Jul 2024 17:09:47 GMT

It definitely could be resource issue. I never had this problem with CP labs before, but absolutely have with Fortinet and Palo Alto, so something to take into consideration.

Andy

Re: R81.20 first time wizard Gui setup error

fabionfsc — Thu, 18 Jul 2024 22:03:26 GMT

I have faced the same OP issue once, in a virtual machine (VMware). I had to ran first wizard using clish… Dont even know why that happened.

Re: R81.20 first time wizard Gui setup error

the_rock — Thu, 18 Jul 2024 22:13:37 GMT

I find 9 times out of 10, usually web UI access will fail if proper resources are not assigned to VM.

Andy

Re: R81.20 first time wizard Gui setup error

Bhautik — Fri, 19 Jul 2024 04:46:03 GMT

It’s not VM, hardware 3000,5000,6000 series, while using public IP first time wizard at that stage grayed out, works fine while launching with internal IP, direct connection.

You can test with below scenario,

Assign public IP to eth1, internal IP to eth2

Default route to ISP gateway

Try to launch first time wizard with public IP from different network/ISP and see how far you can get.

Also admin password won’t take effect after completing wizard.

Re: R81.20 first time wizard Gui setup error

emmap — Fri, 19 Jul 2024 05:00:52 GMT

Have you tried setting the management interface to eth2/the external one before running the wizard? In clish, 'set management interface [ifname].

Re: R81.20 first time wizard Gui setup error

Georgios_Sagos — Sun, 11 Aug 2024 09:33:47 GMT

We have the same issue, was this ever resolved?

Re: R81.20 first time wizard Gui setup error

Bhautik — Wed, 23 Oct 2024 12:30:08 GMT

no its still same.. running first time wizard by connecting PC directly to internal interface and remote into it.

Re: R81.20 first time wizard Gui setup error

the_rock — Wed, 23 Oct 2024 12:39:43 GMT

Can you send output of ifconfig -a from expert mode?

Andy

Re: R81.20 first time wizard Gui setup error

Georgios_Sagos — Wed, 23 Oct 2024 13:12:13 GMT

I figured out that the IP/dfgw has to be set on the Mgmt interface itself, then its not grayed out, it only works on the Mgmt interface, not other interfaces even though you set them as mgmt interface in cli.

Re: R81.20 first time wizard Gui setup error

lzl — Wed, 13 Aug 2025 13:36:43 GMT

I had same isssue, what you mean is we need setup the wizard via mgmt port only no issue right?

Re: R81.20 first time wizard Gui setup error

Georgios_Sagos — Fri, 17 Oct 2025 08:51:54 GMT

Correct