https://community.checkpoint.com/t5/Firewall-and-Security-Management/Cannot-fetch-license-information-due-to-a-network-error-Refer-to/m-p/213721#M40736 <P>Hi,</P><P>We have a CMA with 2 gateway clusters running on R80.20. The license on these is set to expire =&gt; never, however when I push the policy it fails and gives me an error "Cannot fetch license information due to a network error. Refer to sk114615 with error id:14". Went through the sk document and it doesn't give me any pointers except that it is a network error which I dont think is the case. Please advise.</P> Thu, 09 May 2024 04:56:29 GMT shopworld 2024-05-09T04:56:29Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Cannot-fetch-license-information-due-to-a-network-error-Refer-to/m-p/213721#M40736 <P>Hi,</P><P>We have a CMA with 2 gateway clusters running on R80.20. The license on these is set to expire =&gt; never, however when I push the policy it fails and gives me an error "Cannot fetch license information due to a network error. Refer to sk114615 with error id:14". Went through the sk document and it doesn't give me any pointers except that it is a network error which I dont think is the case. Please advise.</P> Thu, 09 May 2024 04:56:29 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Cannot-fetch-license-information-due-to-a-network-error-Refer-to/m-p/213721#M40736 shopworld 2024-05-09T04:56:29Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Cannot-fetch-license-information-due-to-a-network-error-Refer-to/m-p/213723#M40737 <P>Did you follow the connection checklist at the bottom of the SK?</P> <P>If it persists I suggest opening a ticket with TAC:</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="sk114615.png" style="width: 999px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/25603iDC38C4E5ACF86621/image-size/large?v=v2&amp;px=999" role="button" title="sk114615.png" alt="sk114615.png" /></span></P> Thu, 09 May 2024 05:12:22 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Cannot-fetch-license-information-due-to-a-network-error-Refer-to/m-p/213723#M40737 Tal_Paz-Fridman 2024-05-09T05:12:22Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Cannot-fetch-license-information-due-to-a-network-error-Refer-to/m-p/213742#M40741 <P>I would certainly confirm settings&nbsp;<a href="https://community.checkpoint.com/t5/user/viewprofilepage/user-id/585">@Tal_Paz-Fridman</a>&nbsp;pointed out from the sk itself. Make sure DNS settings are valid and all "entities" have correct external connectivity.</P> <P>Best,</P> <P>Andy</P> Thu, 09 May 2024 12:15:38 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Cannot-fetch-license-information-due-to-a-network-error-Refer-to/m-p/213742#M40741 the_rock 2024-05-09T12:15:38Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Cannot-fetch-license-information-due-to-a-network-error-Refer-to/m-p/213822#M40763 <P>Thanks all. The issue auto resolved. There were some broader network issues at the time this happened.</P> Fri, 10 May 2024 05:00:51 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Cannot-fetch-license-information-due-to-a-network-error-Refer-to/m-p/213822#M40763 shopworld 2024-05-10T05:00:51Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Cannot-fetch-license-information-due-to-a-network-error-Refer-to/m-p/213836#M40770 <P>Thanks for letting us know!</P> Fri, 10 May 2024 11:02:35 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Cannot-fetch-license-information-due-to-a-network-error-Refer-to/m-p/213836#M40770 the_rock 2024-05-10T11:02:35Z