https://community.checkpoint.com/t5/Firewall-and-Security-Management/performance-problems-and-disconnections-with-R81-20-JHF-53/m-p/211602#M40122 <P>Can you make it more specific? From what version and take you had before update.</P> <P>See any high load(cpview) or drops in logs</P> Wed, 17 Apr 2024 13:10:27 GMT Lesley 2024-04-17T13:10:27Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/performance-problems-and-disconnections-with-R81-20-JHF-53/m-p/211598#M40121 <P><SPAN class="">Hello everyone,</SPAN></P><P><SPAN class="">&nbsp;</SPAN><SPAN class="">I am now experiencing massive performance problems and disconnections, especially to SAP, on the 2nd cluster after upgrading to R81.20 JHF 53.</SPAN></P><P><SPAN class="">&nbsp;</SPAN><SPAN class="">Is anyone else experiencing this?</SPAN></P><P><SPAN class="">&nbsp;</SPAN><SPAN class="">TAC case for both cases is open.</SPAN></P> Wed, 17 Apr 2024 12:50:57 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/performance-problems-and-disconnections-with-R81-20-JHF-53/m-p/211598#M40121 Flo 2024-04-17T12:50:57Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/performance-problems-and-disconnections-with-R81-20-JHF-53/m-p/211602#M40122 <P>Can you make it more specific? From what version and take you had before update.</P> <P>See any high load(cpview) or drops in logs</P> Wed, 17 Apr 2024 13:10:27 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/performance-problems-and-disconnections-with-R81-20-JHF-53/m-p/211602#M40122 Lesley 2024-04-17T13:10:27Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/performance-problems-and-disconnections-with-R81-20-JHF-53/m-p/211606#M40123 <P>Hey&nbsp;<a href="https://community.checkpoint.com/t5/user/viewprofilepage/user-id/73547">@Lesley</a>&nbsp;</P><P>on the first environment I have updatet from R81.00 to R81.20 JHF 53</P><P>The second environment I have updatet from R81.20 JHF 41 to R81.20 JHF 53</P><P>&nbsp;</P><P>So it seems to me, that the JHF 53 is the problem maker...</P><P>&nbsp;</P><P>In /var/log messages I see some spikes, and in the spike datas I found entries like&nbsp;native_queued_spin_lock_slowpath</P><P>But I do not know, if that is resplonsible for that problems</P> Wed, 17 Apr 2024 13:16:49 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/performance-problems-and-disconnections-with-R81-20-JHF-53/m-p/211606#M40123 Flo 2024-04-17T13:16:49Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/performance-problems-and-disconnections-with-R81-20-JHF-53/m-p/211609#M40124 <P>No take installed on R81 before? That was a big step to upgrade <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Maybe start with a HCP (health check report). Maybe we can find something in there. Run it on both (active) gateways.&nbsp;</P> <P><A href="https://support.checkpoint.com/results/sk/sk171436" target="_blank">https://support.checkpoint.com/results/sk/sk171436</A></P> Wed, 17 Apr 2024 13:21:23 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/performance-problems-and-disconnections-with-R81-20-JHF-53/m-p/211609#M40124 Lesley 2024-04-17T13:21:23Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/performance-problems-and-disconnections-with-R81-20-JHF-53/m-p/211615#M40128 <P>HCP is all fine.</P> Wed, 17 Apr 2024 13:59:53 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/performance-problems-and-disconnections-with-R81-20-JHF-53/m-p/211615#M40128 Flo 2024-04-17T13:59:53Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/performance-problems-and-disconnections-with-R81-20-JHF-53/m-p/211632#M40136 <P>What is the gateway model in each case and which sort of disconnections are you referring to, is the issue always present or only when installing policy?</P> Fri, 19 Apr 2024 01:09:28 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/performance-problems-and-disconnections-with-R81-20-JHF-53/m-p/211632#M40136 Chris_Atkinson 2024-04-19T01:09:28Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/performance-problems-and-disconnections-with-R81-20-JHF-53/m-p/211695#M40147 <P>Thank you for your support.</P><P>I think this is going in the wrong direction...&nbsp;</P><P>It was just a general question if there are more people in the community who have the same problems, as I'm on my 2nd upgrade now, with similar errors.</P><P>If that's not the case, then maybe my first guess wasn't correct and it just happens to be the same Jumbo with a similar error pattern...</P> Thu, 18 Apr 2024 07:11:42 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/performance-problems-and-disconnections-with-R81-20-JHF-53/m-p/211695#M40147 Flo 2024-04-18T07:11:42Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/performance-problems-and-disconnections-with-R81-20-JHF-53/m-p/211696#M40148 <P>we can't really grasp the issue yet, as nothing unusual can be seen in the log or in the zdebug.</P><P>The issues are always there, not just during the policy install</P> Thu, 18 Apr 2024 07:13:25 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/performance-problems-and-disconnections-with-R81-20-JHF-53/m-p/211696#M40148 Flo 2024-04-18T07:13:25Z