topic GUI is not accessible on chrome and edge browser but able to open at firefox in Firewall and Security Management

GUI is not accessible on chrome and edge browser but able to open at firefox

aaryasamsung — Thu, 21 Mar 2024 05:18:23 GMT

GUI is not accessible on chrome and edge browser but able to open at firefox,

Showing below error.

X.X.X.X normally uses encryption to protect your information. When Chrome tried to connect to X.X.X.X this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be X.X.X.X, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Chrome stopped the connection before any data was exchanged.

You cannot visit X.X.X.X right now because the website sent scrambled credentials that Chrome cannot process. Network errors and attacks are usually temporary, so this page will probably work later.

Re: GUI is not accessible on chrome and edge browser but able to open at firefox

_Val_ — Thu, 21 Mar 2024 11:04:44 GMT

GW software version? Also, why did you tag Identity Awareness?

Re: GUI is not accessible on chrome and edge browser but able to open at firefox

aaryasamsung — Thu, 21 Mar 2024 11:16:25 GMT

Software version - 81.20

Re: GUI is not accessible on chrome and edge browser but able to open at firefox

_Val_ — Thu, 21 Mar 2024 11:39:01 GMT

New installation, pre-existing GW? What kind of WebUI are you trying to access?

Give us some details, please.

Re: GUI is not accessible on chrome and edge browser but able to open at firefox

aaryasamsung — Thu, 21 Mar 2024 11:46:39 GMT

No new installation, I've just upgraded from 81.10 to 81.20 for this issue, but Issue still same.
And I'm trying to access my gateway by GUI on chrome or edge browser.

Re: GUI is not accessible on chrome and edge browser but able to open at firefox

_Val_ — Thu, 21 Mar 2024 11:55:46 GMT

When did it start? Any changes as a trigger? What type of GW?

Re: GUI is not accessible on chrome and edge browser but able to open at firefox

aaryasamsung — Thu, 21 Mar 2024 11:57:58 GMT

It started around one week back, No changes were made except software upgrade, and the gateway is 6400.

Re: GUI is not accessible on chrome and edge browser but able to open at firefox

_Val_ — Thu, 21 Mar 2024 12:07:10 GMT

Please open a service request via https://help.checkpoint.com

Re: GUI is not accessible on chrome and edge browser but able to open at firefox

CaseyB — Thu, 21 Mar 2024 12:54:34 GMT

If it works in Firefox and not the others after a major software upgrade, I have to ask, did you completely clear your cache in Google Chrome and Microsoft Edge? Are you the only one who accesses the GUI / has this problem or does it happen on multiple devices?

Re: GUI is not accessible on chrome and edge browser but able to open at firefox

aaryasamsung — Fri, 22 Mar 2024 03:18:31 GMT

Yes, I tried to clear all cache data, but not working, Everyone is having the same issue.