https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208472#M39472 <P>You can check messages logs in /var/log directory. Also, better contact TAC, though most likely they may ask you to run hcp -r all command, so may as well do that beforehand.</P> <P>Best,</P> <P>Andy</P> Tue, 12 Mar 2024 12:46:01 GMT the_rock 2024-03-12T12:46:01Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208462#M39470 <P>Our checkpoint security gateway's power supply 2 is down.<BR />1. How can we fix the issue?<BR />2. Is there any possible way that we can check for some logs when the problem happens?<BR /><BR />I highly appreciate everyone's help.&nbsp;</P> Tue, 12 Mar 2024 12:22:08 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208462#M39470 gemechisd 2024-03-12T12:22:08Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208467#M39471 <P>Why is this posted in General Topics ?</P> <P>1. RMA the PSU</P> <P>2. Use SNMP traps for reporting</P> Tue, 12 Mar 2024 12:37:19 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208467#M39471 G_W_Albrecht 2024-03-12T12:37:19Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208472#M39472 <P>You can check messages logs in /var/log directory. Also, better contact TAC, though most likely they may ask you to run hcp -r all command, so may as well do that beforehand.</P> <P>Best,</P> <P>Andy</P> Tue, 12 Mar 2024 12:46:01 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208472#M39472 the_rock 2024-03-12T12:46:01Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208477#M39473 <P>See this article for info: <A href="https://community.checkpoint.com/t5/General-Topics/Syslog-alert-for-power-supply-failure/m-p/10161#M1419" target="_blank">https://community.checkpoint.com/t5/General-Topics/Syslog-alert-for-power-supply-failure/m-p/10161#M1419</A></P> <P>CLI command to run in this case is</P> <P><FONT color="#FF0000"><I>cpstat os -f power_supply</I></FONT></P> <P>or</P> <P><I><CODE>show sysenv ps</CODE></I></P> <P>If the WebGUI and CLI shows it as we see it here, this is instant RMA...</P> Tue, 12 Mar 2024 13:01:34 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208477#M39473 G_W_Albrecht 2024-03-12T13:01:34Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208479#M39474 <P><a href="https://community.checkpoint.com/t5/user/viewprofilepage/user-id/38213">@the_rock</a>&nbsp;<BR /><BR />does that command give me when does the power supply failed?</P> Tue, 12 Mar 2024 13:16:18 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208479#M39474 gemechisd 2024-03-12T13:16:18Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208480#M39475 <P><a href="https://community.checkpoint.com/t5/user/viewprofilepage/user-id/21294">@G_W_Albrecht</a>&nbsp;<BR /><BR />Can you give me some hint how can i configure the SNMP Trap</P> Tue, 12 Mar 2024 13:17:10 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208480#M39475 gemechisd 2024-03-12T13:17:10Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208482#M39476 <P>Im pretty sure it does, just ran it on my lab fw.</P> <P>Andy</P> <P>example:</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_1.png" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/24817i7C427D1BC4CC33AC/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_1.png" alt="Screenshot_1.png" /></span></P> <P> </P> Tue, 12 Mar 2024 13:22:00 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208482#M39476 the_rock 2024-03-12T13:22:00Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208484#M39477 <P>Are there 2 power supply's in this system?</P> <P>You can try to remove the cable, remove power supply and put it back in and try again.</P> <P>Also try to use different power outlet (one that is working for sure).</P> <P>If it is still not working start RMA.&nbsp;</P> Tue, 12 Mar 2024 13:32:32 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208484#M39477 Lesley 2024-03-12T13:32:32Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208485#M39478 <P>Thats a very valid point.&nbsp;</P> <P>Andy</P> Tue, 12 Mar 2024 13:47:27 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208485#M39478 the_rock 2024-03-12T13:47:27Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208498#M39479 <P>See the link above (<A href="https://community.checkpoint.com/t5/General-Topics/Syslog-alert-for-power-supply-failure/m-p/10161#M1419" target="_blank" rel="noopener">https://community.checkpoint.com/t5/General-Topics/Syslog-alert-for-power-supply-failure/m-p/10161#M...</A>) and <A href="https://support.checkpoint.com/results/sk/sk121723" target="_blank" rel="noopener"><SPAN>sk121723: <STRONG>SNMP</STRONG> Custom <STRONG>Traps</STRONG> for Monitoring Processes</SPAN></A></P> Tue, 12 Mar 2024 14:43:57 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Power-Supply-2-Down/m-p/208498#M39479 G_W_Albrecht 2024-03-12T14:43:57Z