topic Re: Backup stucks at 99% in Firewall and Security Management

Backup stucks at 99%

Franktum — Wed, 07 Feb 2024 14:20:24 GMT

Hi,

We got a 26k appliance (VSX) with R80.40 Take 173. There is a task to make a backup and send it through FTP but the process is blocked:

Gateway:0> show backup status
Performing ftp backup
Step: Uploading Backup File
Progress: 99%

Tonight (we have to do it in a maintenance windows as the appliance is very critical) we'll follow the steps from sk100403. My doubt is, if those steps fail, cpstop; cpstart would be enough or do we have to reboot the whole machine?

Thanks

Re: Backup stucks at 99%

just13pro — Wed, 07 Feb 2024 15:41:08 GMT

I tried the SK mentioned above, the backup works immediately without have to reboot or cpstop;cpstart

Re: Backup stucks at 99%

the_rock — Wed, 07 Feb 2024 15:56:12 GMT

Yup, cpstop; cpstart is enough. I followed that sk before and works fine.

Best,

Andy

Re: Backup stucks at 99%

Franktum — Thu, 08 Feb 2024 07:21:47 GMT

Thanks for your answers!. The problem was fixed by deleting the /var/CPsnapshot/tmp/backup_util.lock file. No need to reboot the machine or cpstop; cpstart.

Regards

Re: Backup stucks at 99%

the_rock — Thu, 08 Feb 2024 12:14:47 GMT

Thats perfect, even better if you did not need cpstop/cpstart.

Best,

Andy