topic error adding private certificate to LOM in Firewall and Security Management

error adding private certificate to LOM

Wolfgang — Thu, 25 Jan 2024 06:11:30 GMT

We are trying to replace the certificate of the LOM-board with a private one from our own CA. Adding the certificate fails with „Error in getting SSL certificate“

We did this in the past on a lot of appliances without problems, Main difference now, this is a new HTML5 LOM board, not the old one with JAVA. Are there any changes which key formats must be used ?

Re: error adding private certificate to LOM

Dolev — Thu, 25 Jan 2024 06:24:05 GMT

Hi,

On which FW are you? is it 6.20? if yes, can you move to 6.16 and test again?

Do you have an SR # with our technical support that I can look at?

In general, please check for:

- The help area to see you are not using an unsupported character

Re: error adding private certificate to LOM

Wolfgang — Thu, 25 Jan 2024 15:05:18 GMT

We are running LOM firmware 6.20.

I believe ther's a typo in your message. You're meaning upgrade to 6.20 and not back to 6.16 ?

Re: error adding private certificate to LOM

Dolev — Thu, 25 Jan 2024 15:13:55 GMT

Can you move to 6.16 and test again?

Do you have an SR # with our technical support that I can look at?

Re: error adding private certificate to LOM

Wolfgang — Thu, 25 Jan 2024 18:27:13 GMT

@Dolev downgrade to version 6.16. Now certificate import was successfully.

No SR.

Re: error adding private certificate to LOM

Dolev — Sat, 27 Jan 2024 15:00:31 GMT

Thanks, most likely you have an empty field in the certificate, issue we just discovered.

Let me know the SR# and I will work with TAC Engineer to keep you posted on upcoming release that solves that.

(FYI, if you will upgrade now the certificate should remain)