https://community.checkpoint.com/t5/Firewall-and-Security-Management/Post-upgrade-of-the-Security-management-server-and-the-Gateways/m-p/200468#M37634 <P>Possibly there were implied_rules.def changes in place previously.</P> <P>Compare the file locations / contents between versions</P> <P>Refer example&nbsp;<SPAN>sk105719</SPAN></P> Wed, 13 Dec 2023 12:59:15 GMT Chris_Atkinson 2023-12-13T12:59:15Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Post-upgrade-of-the-Security-management-server-and-the-Gateways/m-p/200452#M37624 <P>Hello Experts&nbsp;</P><P><STRONG>We recently upgraded the Security Management server and gateways in the data center to version R81.20.</STRONG><SPAN>After the upgrade,</SPAN><SPAN> we discovered that the Security Management server is inaccessible using the SmartConsole client from our main offices.</SPAN></P><P><SPAN>The Smartconsole throws the error&nbsp;</SPAN></P><P><STRONG>"Unable to connect to server"</STRONG></P><P>The peculiar behavior we observed is that SmartConsole functions properly from a client within the data center, but the issue arises only when SmartConsole access passes through the Checkpoint gateway.</P><P>Can anyone help me if you come across any similar issue?</P><P>&nbsp;</P><P>Gateway #&nbsp; 6000 Appliance</P><P>OSVERSION # R81.20 Build 631</P><P>&nbsp;</P><P>Security Management Server ## Virtual Machine</P><P>OS VErsion # R81.20 Build 631 - Take 26</P> Wed, 13 Dec 2023 12:02:03 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Post-upgrade-of-the-Security-management-server-and-the-Gateways/m-p/200452#M37624 diburaj 2023-12-13T12:02:03Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Post-upgrade-of-the-Security-management-server-and-the-Gateways/m-p/200460#M37630 <P>Does the traffic traverse a VPN or any drop logs or debug messages that correspond to the traffic flow?</P> Wed, 13 Dec 2023 12:12:53 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Post-upgrade-of-the-Security-management-server-and-the-Gateways/m-p/200460#M37630 Chris_Atkinson 2023-12-13T12:12:53Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Post-upgrade-of-the-Security-management-server-and-the-Gateways/m-p/200464#M37631 <P>Hello Chris&nbsp;</P><P>&nbsp;</P><P>Yes the Traffic traverses a VPN , We checked the traffic logs and could not find any drops.</P><P>Is there any specific debug that i can run and check.&nbsp;</P><P>&nbsp;</P> Wed, 13 Dec 2023 12:23:05 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Post-upgrade-of-the-Security-management-server-and-the-Gateways/m-p/200464#M37631 diburaj 2023-12-13T12:23:05Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Post-upgrade-of-the-Security-management-server-and-the-Gateways/m-p/200468#M37634 <P>Possibly there were implied_rules.def changes in place previously.</P> <P>Compare the file locations / contents between versions</P> <P>Refer example&nbsp;<SPAN>sk105719</SPAN></P> Wed, 13 Dec 2023 12:59:15 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Post-upgrade-of-the-Security-management-server-and-the-Gateways/m-p/200468#M37634 Chris_Atkinson 2023-12-13T12:59:15Z