topic Re: VPN connection issue in Firewall and Security Management

VPN connection issue

CPnoob — Tue, 07 Nov 2023 10:22:31 GMT

I have a 1530 Appliance.

I use a radius server and Azure MFA Extension.

When users try to connect with VPN users are autorized with both credentials and MFA sms prompt. When trying to connect to internal resources VPN client is reconnecting and a new MFA prompt is received. This loop continues.

I have tried to with disabled MFA extension and with firewall created remote access user. Same issue.

Firewall has newest firmware and has been rebooted.

Any suggetens?

Re: VPN connection issue

Chris_Atkinson — Tue, 07 Nov 2023 12:22:21 GMT

Which VPN client type & version is used?

Re: VPN connection issue

the_rock — Tue, 07 Nov 2023 13:55:51 GMT

Never heard of that issue before, thats odd. Does it happen to every single user?

Regards,

Andy

Re: VPN connection issue

CPnoob — Tue, 07 Nov 2023 14:10:18 GMT

Never seen it before myself but i figured out what was the issue.

Needed to test a users vpn so I used internet sharing from my business phone (Android). For every laptop I testet the vpn had the same issue. After hours of troubleshooting, I testet with internet sharing from my personal phone (also Android and same model and version) there was no issue. Only difference was the Mobil service provider.
After leaving the office I also tested the VPN from a proper internet connection and it is still working.

Re: VPN connection issue

the_rock — Tue, 07 Nov 2023 14:15:17 GMT

Good work!