topic Re: SmartConsole's "Where Used" and search options fail in the Read-only mode in Firewall and Security Management

SmartConsole's "Where Used" and search options fail in the Read-only mode

Mahajem — Sat, 04 Nov 2023 15:03:46 GMT

When I use the read only mode the smartconsole Displays "an Error occured while searching". This behaviour happened after I Update the Jumbo Hotfix from T74 to T87 for OS Version R81. I already read the sk181471 but R81 T87 isn't mentioned and I don't want to Upgrade to R81.10 or R81.20.

I also updated the smartconsole to the latest build but it doesn't solve this issue.

Can anyone help me?

Re: SmartConsole's "Where Used" and search options fail in the Read-only mode

Chris_Atkinson — Sat, 04 Nov 2023 15:10:17 GMT

Please contact TAC and ask for a portfix or an indication of JHF inclusion for R81.

Re: SmartConsole's "Where Used" and search options fail in the Read-only mode

Mahajem — Sat, 04 Nov 2023 15:31:34 GMT

But I need a contract to contract the TAC or Not?

Re: SmartConsole's "Where Used" and search options fail in the Read-only mode

Chris_Atkinson — Sat, 04 Nov 2023 15:37:08 GMT

Yes, as you also do for any software downloads/Jumbos/upgrades.

Re: SmartConsole's "Where Used" and search options fail in the Read-only mode

the_rock — Sat, 04 Nov 2023 22:49:49 GMT

You definitely should upgrade to at least R81.10

Andy

Re: SmartConsole's "Where Used" and search options fail in the Read-only mode

just13pro — Sun, 05 Nov 2023 10:39:46 GMT

If it makes you feel troublesome, rollback to your original JHF and wait for the fix in later release (🤞)

Re: SmartConsole's "Where Used" and search options fail in the Read-only mode

starmen2000 — Sun, 05 Nov 2023 16:10:00 GMT

There is one sk which relates this Topic. Says that you need to upgrade to r81 20 or you are getting hotfix from TAC if you don't want to go for r81 20

Re: SmartConsole's "Where Used" and search options fail in the Read-only mode

Mahajem — Sun, 05 Nov 2023 20:33:12 GMT

Do you mean sk181471

Re: SmartConsole's "Where Used" and search options fail in the Read-only mode

starmen2000 — Sun, 05 Nov 2023 22:30:02 GMT

Yes this one.

Re: SmartConsole's "Where Used" and search options fail in the Read-only mode

Mahajem — Mon, 06 Nov 2023 11:52:04 GMT

It's written in my Thread but I don't have this kind of OS and JHF and I also don't have the same error report in cpm.elg like in the sk

Re: SmartConsole's "Where Used" and search options fail in the Read-only mode

Mahajem — Mon, 06 Nov 2023 11:51:32 GMT

Okay but I don't have the same error in cpm.elg file as in the sk. Is that a problem?

Re: SmartConsole's "Where Used" and search options fail in the Read-only mode

Chris_Atkinson — Mon, 06 Nov 2023 12:09:42 GMT

R81 is also affected and the fix will be in an upcoming JHF.