topic Re: FTP Backup get stuck on 99% GAIA 80.40 in Firewall and Security Management

FTP Backup get stuck on 99% GAIA 80.40

andrezmolina247 — Tue, 16 May 2023 12:18:25 GMT

Hi Mates,

I'm trying to figure out why a backup over FTP is getting stuck on 99%. That is happening only on my passive gateway and not on the active one. The FTP and GWs are on the same subnet so I assume that IPS/Rules are not affecting .

Is it possible run a debug to the backup process ?

I followed the sk100403 to kill the process but after reboot or try again, the issue is still occurring.

Any clue of what could I check ?

Thanks

Re: FTP Backup get stuck on 99% GAIA 80.40

PhoneBoy — Tue, 16 May 2023 23:10:40 GMT

What does /var/log/messages show?

Re: FTP Backup get stuck on 99% GAIA 80.40

the_rock — Tue, 16 May 2023 23:50:49 GMT

You can do backup -d command to debug it.

Andy

Re: FTP Backup get stuck on 99% GAIA 80.40

Sajid_Abbas — Mon, 25 Sep 2023 22:34:18 GMT

Hi,

We're having the same issue on R81.10, only backup gateway is having this issue. Tried reboot and deleting files as per sk article still it keep happening.

Any solution for this. We have tried out SCP backup which seems to be working but haven't pushed it into production yet.

Sajid

Re: FTP Backup get stuck on 99% GAIA 80.40

the_rock — Mon, 25 Sep 2023 23:00:18 GMT

Did you try -d flag to debug it?

Andy

Re: FTP Backup get stuck on 99% GAIA 80.40

Sajid_Abbas — Mon, 25 Sep 2023 23:24:44 GMT

I tried but it gave error as the FTP process is already stuck in progress so debug didn't start.

I'm planning to reboot the gateway as we have some other issues so will try again.

Sajid

Re: FTP Backup get stuck on 99% GAIA 80.40

the_rock — Mon, 25 Sep 2023 23:25:50 GMT

I hear ya...if I were you, would probably do the same.

Andy

Re: FTP Backup get stuck on 99% GAIA 80.40

the_rock — Tue, 26 Sep 2023 16:22:10 GMT

Any luck after the reboot?

Andy

Re: FTP Backup get stuck on 99% GAIA 80.40

andrezmolina247 — Thu, 28 Sep 2023 07:14:29 GMT

The logs were showing that there was already a process running. Support couldn't help me during the first 3 meeting so I basically configure a Cron to Automate the commands of the sk100403 to kill the process of the backup some minutes before the scheduled backup over FTP.

"These are are commands of the sk 100403, I only removed the first 3 files and managed to run a backup over FTP"

/tmp/.lock.backup_restore
/var/CPsnapshot/tmp/cpbackup_util_*.lock
/var/CPsnapshot/tmp/backup_util.lock
/var/CPbackup/backups/.last_backup_status
/var/log/CPbackup/backups/.last_backup_status

Re: FTP Backup get stuck on 99% GAIA 80.40

PointOfChecking — Wed, 06 Mar 2024 09:12:13 GMT

Hi, You can try this

https://support.checkpoint.com/results/sk/sk181866

Re: FTP Backup get stuck on 99% GAIA 80.40

the_rock — Wed, 06 Mar 2024 12:06:58 GMT

Thats a good reference.

Best,

Andy

Re: FTP Backup get stuck on 99% GAIA 80.40

LuKo — Tue, 15 Oct 2024 11:46:17 GMT

Yes. It helps on R81.10 and without rebooting applience.

Re: FTP Backup get stuck on 99% GAIA 80.40

LuKo — Tue, 15 Oct 2024 11:48:04 GMT

Yes. It helps mi on R81.10 and without rebooting.

Re: FTP Backup get stuck on 99% GAIA 80.40

the_rock — Tue, 15 Oct 2024 18:45:54 GMT

I would definitely upgrade to R81.20 if you can, as it has been recommended for more than a year now and its super stable.

Andy