https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-Identity-Collector/m-p/192813#M35663 <P>Yes bro, best first step is to restart machine IC is installed on.</P> <P>Andy</P> Sat, 16 Sep 2023 01:28:59 GMT the_rock 2023-09-16T01:28:59Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-Identity-Collector/m-p/192812#M35662 <P>Hello,</P> <P>We are currently having problems with several AD users to apply their access policy correctly.</P> <P>We are working with Identity Collector, and we have the impression, that the problem is between the negotiation/delivery of data from the IDC to the GW Cluster.</P> <P>We have 2 clusters working, the credentials are sent correctly to Cluster#1, but not to Cluster#2.</P> <P>A user, as "TEST1", his registration is displayed on Cluster#1 with the command "pdp monitor user test1", but if you do this same test on Cluster#2, he does not appear anywhere.</P> <P>What is the correct way to "Update" the negotiation between the IDC and the GWs?<BR />Is it simply restarting the server where the IDC agent is installed?<BR />Can this help us to overcome the problem?</P> <P>We have an open case with TAC, but we have no meaningful answer to help us, and it is becoming massive on the client.</P> <P>We have R81.10</P> <P>Greetings.</P> Sat, 16 Sep 2023 00:33:27 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-Identity-Collector/m-p/192812#M35662 Matlu 2023-09-16T00:33:27Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-Identity-Collector/m-p/192813#M35663 <P>Yes bro, best first step is to restart machine IC is installed on.</P> <P>Andy</P> Sat, 16 Sep 2023 01:28:59 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-Identity-Collector/m-p/192813#M35663 the_rock 2023-09-16T01:28:59Z