topic Security gateway red status on Smart console in Firewall and Security Management

Security gateway red status on Smart console

Sung — Fri, 21 Jul 2023 05:40:17 GMT

Do not know when and why, but noticed one of the cluster member in red status on smart console. It is still working as active gateway and did not see any problem. Is there any way to find the root cause of this issue? We cannot find any information in monitor screen. Thanks.

Re: Security gateway red status on Smart console

Chris_Atkinson — Fri, 21 Jul 2023 08:22:35 GMT

Generally the same screen you have shown will provide a hint but in other rare occasions the Management needs a reboot to clear the cosmetic issue.

Depending on JHF levels maybe combine with your schedule maintenance?

Re: Security gateway red status on Smart console

the_rock — Fri, 21 Jul 2023 13:43:04 GMT

HI,

Every time I had this issue, I found reboot of the mgmt server is best way to fix it. Sometimes, installing database works or pushing the policy, but if not, reboot is your best bet. Its purely cosmetic.

Andy