topic Re: ChatGPT not functions with HTTPS inspection enabled in Firewall and Security Management

ChatGPT not functions with HTTPS inspection enabled

raj-11 — Mon, 26 Jun 2023 07:25:32 GMT

Hi,

I created a rule following sk181070 but with HTTPS inspection enabled I get the "Something went wrong. If this issue persists please contact us through our help center at help.openai.com"

As soon as I enabled a HTTPS bypass it all functions as normal. Gateways currently running R80.40.

Thanks

Re: ChatGPT not functions with HTTPS inspection enabled

Chris_Atkinson — Mon, 26 Jun 2023 08:17:16 GMT

Did you review the HTTPS inspection logs and what did you see anything of note there?

Additional information will be needed to help such as JHF level and confirmation that the trusted CAs list is updated etc.

Re: ChatGPT not functions with HTTPS inspection enabled

raj-11 — Mon, 26 Jun 2023 08:32:17 GMT

Hi, nothing to note in https inspection logs other than log showing "chat.openai.com HTTPS inspection".

Gateways running R80.40 Jumbo Hotfix Take 197

Trusted CAs is set to Download and install updates automatically.

Re: ChatGPT not functions with HTTPS inspection enabled

PhoneBoy — Mon, 26 Jun 2023 18:42:00 GMT

See: https://support.checkpoint.com/results/sk/sk181070

Re: ChatGPT not functions with HTTPS inspection enabled

the_rock — Mon, 26 Jun 2023 18:48:48 GMT

Just tested this in R81.20 lab, worked like a charm...did not have to do single thing from that SK and I do have ssl inspection enabled.

Andy

Re: ChatGPT not functions with HTTPS inspection enabled

raj-11 — Tue, 27 Jun 2023 07:50:36 GMT

Looks like I missed adding the outbound Certificate into the trusted CA

Re: ChatGPT not functions with HTTPS inspection enabled

raj-11 — Tue, 27 Jun 2023 07:50:56 GMT

Thanks, looks like I'll be planning upgrade to R81.20 sooner rather than later

Re: ChatGPT not functions with HTTPS inspection enabled

raj-11 — Tue, 27 Jun 2023 08:11:29 GMT

Well, a soon as I say that it is no longer working, I'm not sure what else I could try at this point apart from re-adding the HTTPS bypass, I'll raise a ticket with our support company

Re: ChatGPT not functions with HTTPS inspection enabled

the_rock — Tue, 27 Jun 2023 12:44:48 GMT

Personally, I would upgrade mgmt any time, super stable...as fas as gateways, its really good, BUT, I would wait at least until R81.20 is officially CP recommended version as per below.

CP recommended versions

Cheers,

Andy

Re: ChatGPT not functions with HTTPS inspection enabled

Jan_Kleinhans — Mon, 10 Jul 2023 06:33:22 GMT

Hello,

did you found a solution? The solution described in the sk101870 is not working for us.

Regards,

Jan

Re: ChatGPT not functions with HTTPS inspection enabled

raj-11 — Mon, 10 Jul 2023 14:30:10 GMT

Hi,

not yet we do have a ticket with our support company about this , since looking at this we also upgrades to R81.10 Take 95.

Re: ChatGPT not functions with HTTPS inspection enabled

the_rock — Mon, 10 Jul 2023 14:37:52 GMT

I only have R81.20 lab and for me it worked fine.

Re: ChatGPT not functions with HTTPS inspection enabled

PSushko — Wed, 19 Jul 2023 18:42:19 GMT

We are on R80.40, and have the same issue even after following the SK. I have reopened my old case for this as it had temporarily started working previously.

Re: ChatGPT not functions with HTTPS inspection enabled

the_rock — Wed, 19 Jul 2023 18:48:49 GMT

Its super inconsistent on R80.40...works fine on R81.10 and R81.20

Andy

Re: ChatGPT not functions with HTTPS inspection enabled

PSushko — Wed, 19 Jul 2023 18:53:31 GMT

That's a bummer... we're planning on moving to R81.20 soon, but would have still been nice for it to work on R80.40. I hope R81.20 is better with HTTPs inspection across the board, and not just ChatGPT.

Re: ChatGPT not functions with HTTPS inspection enabled

the_rock — Wed, 19 Jul 2023 18:55:53 GMT

WAYYY BETTER mate, I can give you my guarantees. I had been testing it for some time now, its amazing...just my honest suggestion, mgmt is awesome on R81.20, but for now, I would stick with R81.10 on gateways, until R81.20 is officially recommended.

Andy

Re: ChatGPT not functions with HTTPS inspection enabled

raj-11 — Thu, 20 Jul 2023 10:12:01 GMT

We've upgraded our Gateway to R81.10 and it still doesn't function for us correctly, advise from TAC was to upgrade R81.20 but until that is the recommended take from Check Point we won't be doing that right now

Re: ChatGPT not functions with HTTPS inspection enabled

the_rock — Thu, 20 Jul 2023 10:39:02 GMT

I would push them for an answer, because I tested this in my R81.10 lab and worked flawlessly. Yes, I always install latest jumbos as soon as first day they come out, but I think thats totally irrelevant in this case.

Re: ChatGPT not functions with HTTPS inspection enabled

Dieppie — Mon, 18 Sep 2023 15:07:44 GMT

Hi Raj-11,

Did you find a solution for this issue?

Regards,

Johan

Re: ChatGPT not functions with HTTPS inspection enabled

raj-11 — Mon, 18 Sep 2023 19:04:18 GMT

Not yet, Upgraded our Gateways to R81.20 and still not functioning without the bypass but I've re-raised my ticket with TAC so will see if they can provide a fix