topic Re: cluster member down after RMA in Firewall and Security Management

cluster member down after RMA

a574591 — Wed, 31 May 2023 15:26:10 GMT

Hello,

After RMA of one of the cluster nodes we are unable to restore the cluster according to the sk160533.

SIC status: Communicating

cphaprob state on on the down node shows Event Code: CLUS-110800

cphaprob -a if on the active member shows Required interfaces: 13, while on the down member: 4. Why is that and is it a reason why the cluster is not working properly?

The CCP mode is Manual (Unicast) for both nodes.

The number of Virtual cluster interfaces is the same for both.

Re: cluster member down after RMA

Chris_Atkinson — Thu, 01 Jun 2023 00:34:55 GMT

Which version & JHF is this system and did you verify/restore the network interface levels configurations, are they properly connected?

Please contact TAC to help expedite resolution if not already having followed the process outlined in full.

Re: cluster member down after RMA

just13pro — Thu, 01 Jun 2023 01:29:58 GMT

You need to make sure both interfaces are the same between both cluster members.

Otherwise it will have cluster down.

Take a look at this sk125152 for more detail

Re: cluster member down after RMA

a574591 — Thu, 01 Jun 2023 10:28:30 GMT

R80.40 T294

Re: cluster member down after RMA

the_rock — Thu, 01 Jun 2023 11:27:02 GMT

Just throwing this out there...did you make sure that topology matches on both members? Meaning all interfaces that are supposed to be clustered are set as cluster in topology in smart console object?

Andy

Re: cluster member down after RMA

a574591 — Mon, 19 Jun 2023 08:55:15 GMT

After changing the fwha_monitor_all_vlan=0 to =1 and rebooting, the cluster returned to operation.

Topic can be closed.