topic Re: Backup over FTP gets stuck at 99% in Firewall and Security Management

Backup over FTP gets stuck at 99%

i80r — Thu, 26 Aug 2021 11:50:06 GMT

Hi everyone!

Recently I've stumbled upon a strange behavior of the backup process over FTP. When backing up from GAIA the process gets stuck at 99%. Now there seem to be solutions for it already like sk118752 and sk100403. However, the provided solutions only interrupt the current backup process in my case. When starting the backup over the same thing happens once again.

Further investigation displayed that backup files are getting fully transmitted at around 36% and after that the connection from checkpoint is closed and nothing is transmitted to the server.

FTP Server Log:

(000061)26.08.2021 17:05:31 - checkpoint > 230 Logged on
(000061)26.08.2021 17:05:31 - checkpoint > TYPE I
(000061)26.08.2021 17:05:31 - checkpoint > 200 Type set to I
(000061)26.08.2021 17:05:31 - checkpoint > CWD /xxx/
(000061)26.08.2021 17:05:31 - checkpoint > 250 CWD successful. "/xxx" is current directory.
(000061)26.08.2021 17:05:31 - checkpoint > PASV
(000061)26.08.2021 17:05:31 - checkpoint > 227 Entering Passive Mode
(000061)26.08.2021 17:05:31 - checkpoint > STOR backup_KMG-5900-SG2.kmg.kz_26_Aug_2021_17_04_50.tgz
(000061)26.08.2021 17:05:31 - checkpoint > 150 Opening data channel for file upload to server of "/xxx/yyy.tgz"
(000061)26.08.2021 17:06:30 - checkpoint > 226 Successfully transferred "/xxx/yyy.tgz"
(000061)26.08.2021 17:06:49 - checkpoint > disconnected.

Other appliances in the same network behave correctly.

Has anyone had the same problem or where do I start debugging on the checkpoint?

Re: Backup over FTP gets stuck at 99%

PhoneBoy — Mon, 30 Aug 2021 08:10:56 GMT

Anything in an fw ctl zdebug drop maybe?

Re: Backup over FTP gets stuck at 99%

i80r — Tue, 31 Aug 2021 04:12:33 GMT

Hi PhoneBoy,

Nothing. Just stops the upload at the exactly same time as before and zdebug is clear.

Re: Backup over FTP gets stuck at 99%

rodborges — Tue, 07 Mar 2023 15:53:33 GMT

Hi!

I'm having the same issue. Did you manage to find a solution?

Regards,

Re: Backup over FTP gets stuck at 99%

Matthew81 — Wed, 26 Apr 2023 10:53:13 GMT

Hi,

just wanted to know it there is a solution for it?

Many thanks.

Best regards

Re: Backup over FTP gets stuck at 99%

the_rock — Wed, 26 Apr 2023 13:37:17 GMT

I had this happen twice with customers and once guy got sick of waiting on TAC to provide a good suggestion, so it worked after rebooting the gateway. 2nd time, they gave us something that worked, but I cant recall what exactly...wil see if I can find it.

Andy

Re: Backup over FTP gets stuck at 99%

the_rock — Wed, 26 Apr 2023 13:39:18 GMT

K, found it...2nd time, IPS update was the issue. So, if reboot OR IPS update dont solve your problem, then Im out of ideas, so you may want to get TAC case going.