topic Re: WatchTower Certificate failure 2023 in Firewall and Security Management

WatchTower Certificate failure 2023

Gouvas — Thu, 16 Feb 2023 10:46:16 GMT

Hello all,

since last week the WatchTower app connected to my SMB gives me a cert error you get an error about no to trust the site:

"Wrong certificate for the application service"

My app version is 1.52.8

Any ideas ?

Thanks much

Gouvas

Re: WatchTower Certificate failure 2023

_Val_ — Thu, 16 Feb 2023 11:40:44 GMT

Check you are using the latest app available, per sk171453. If this is the case, and you still have a cert error, please open a TAC request.

Re: WatchTower Certificate failure 2023

G_W_Albrecht — Thu, 16 Feb 2023 11:53:30 GMT

Try the new 2.0.0 version - Fingerprint Fix sounds nice...

Re: WatchTower Certificate failure 2023

Chris_Atkinson — Fri, 17 Feb 2023 02:01:53 GMT

Currently appears to be working from my testing. v2.0.0 (12th Feb, 2023) on Android.

Re: WatchTower Certificate failure 2023

Gouvas — Thu, 16 Feb 2023 13:20:26 GMT

Already tried in another device .

same result

Re: WatchTower Certificate failure 2023

mccabe — Fri, 17 Feb 2023 11:28:07 GMT

Doing some testing, and despite 2.0.0 being available in the App Store, the phone downloads 1.58 instead.

Re: WatchTower Certificate failure 2023

the_rock — Thu, 16 Feb 2023 14:52:32 GMT

Not sure what phone you have, but when I search app store on my iphone 13, I just do search for Check Point software technologies and Check Point WatchTower comes up and shows version 2.0.0 and works just fine as Chris said.

If you use Android, I cant confirm, as I dont have one to test.

Cheers,

Andy

Re: WatchTower Certificate failure 2023

mccabe — Thu, 16 Feb 2023 14:53:24 GMT

Same phone as you, TR. Try downloading it and see if you get 2.0.0?

Re: WatchTower Certificate failure 2023

the_rock — Thu, 16 Feb 2023 14:55:13 GMT

Thats what I just said I did lol. Cant help you mate, sorry, it works just fine on my end...its layer 8 problem on your side ; - )

Re: WatchTower Certificate failure 2023

mccabe — Fri, 17 Feb 2023 11:28:33 GMT

It is. I'll keep testing.

Re: WatchTower Certificate failure 2023

the_rock — Thu, 16 Feb 2023 15:02:38 GMT

Sorry brother, thats the BEST I can do in this case and I guarantee you that version 2.0.0 works, tested it 3 times and no issues.

Andy

Re: WatchTower Certificate failure 2023

the_rock — Thu, 16 Feb 2023 15:05:01 GMT

I have no idea what you guys are doing wrong, sorry. It works for Chris and myself, which proves 100% its good : - )

Re: WatchTower Certificate failure 2023

mccabe — Fri, 17 Feb 2023 11:29:10 GMT

No probs Andy, just needed to check that the published version number synced with the actual app number downloaded. Its differing here in the UK for some testers.

And yeh, looks like 2.0.0 cures the issue.

cheers for testing-

G

Re: WatchTower Certificate failure 2023

the_rock — Thu, 16 Feb 2023 15:07:10 GMT

I have super EASY solution for you...get CP to fly you out to either Australia, Canada or USA, download the app, fly back to UK. Solution provided, please fill out a survey ; - )

Re: WatchTower Certificate failure 2023

mccabe — Fri, 17 Feb 2023 11:29:23 GMT

🙂

Re: WatchTower Certificate failure 2023

the_rock — Thu, 16 Feb 2023 15:10:45 GMT

hahaha...good one lol

Re: WatchTower Certificate failure 2023

_Val_ — Thu, 16 Feb 2023 15:30:45 GMT

The actual downloaded version may depend on your phone OS version. Please make sure your phone is on the latest version and try again. The app 2.0.0 was published two weeks ago, with the main purpose of fingerprint changes. It should be available worldwide to all supported Android and iOS versions, without any issues.

Re: WatchTower Certificate failure 2023

mccabe — Thu, 16 Feb 2023 16:13:42 GMT

Thanks Val. Both of my iPhone 13s (corporate and personal) are on the latest IOS, 16.3.1. Same issue persists; app store says its 2.0.0, but the device downloads 1.52.8 (7).

I'm doing some other testing, its an odd one.

Re: WatchTower Certificate failure 2023

the_rock — Thu, 16 Feb 2023 16:22:15 GMT

Shot in the dark here...I did some googling on this and found one article where issue was a setting under settings -> app store -> offload unused apps. You may want to switch that on or off and try.

Re: WatchTower Certificate failure 2023

mccabe — Thu, 16 Feb 2023 17:36:31 GMT

Good tip, will try- thx