topic Re: Gateway Server nmi watchdog: BUG in Firewall and Security Management

Gateway Server nmi watchdog: BUG

ihenock101 — Fri, 17 Feb 2023 07:27:43 GMT

Hi All,

I have encountered with a Checkpoint firewall installed in a virtual machine. Yesterday the firewall suddenly stopped working, and when I attempted to restart it, the following message was displayed:

"Starting the system

nmi watchdog bug soft lockup"

The cli screenshot is attached below

Re: Gateway Server nmi watchdog: BUG

G_W_Albrecht — Fri, 17 Feb 2023 10:09:11 GMT

What is the GW and Management Version ? How is the current status, did it freeze after the nmi watchdog errors?

sk116870: "BUG: soft lockup - CPU#x stuck for 10s! [fw_worker_Z:...]" appears repeatedly in /var/log/messages file

sk105729: /var/log/messages shows "kernel: BUG: soft lockup - CPU#0 stuck for 10s! [fw_worker_0:PID]" when using a rule with URI Resource

Re: Gateway Server nmi watchdog: BUG

_Val_ — Fri, 17 Feb 2023 10:09:02 GMT

Which version are you running? What are the VM parameters?

Re: Gateway Server nmi watchdog: BUG

the_rock — Fri, 17 Feb 2023 10:30:01 GMT

Articles @G_W_Albrecht gave are good reference. I had seen this in my lab few times, just took bit longer to reboot, but after I gave it more RAM, never came up again.

Re: Gateway Server nmi watchdog: BUG

Chris_Atkinson — Fri, 17 Feb 2023 11:01:26 GMT

Last time I saw this issue/error was back on R80.30 which is no longer supported...

Re: Gateway Server nmi watchdog: BUG

the_rock — Fri, 17 Feb 2023 12:08:12 GMT

I see it in any version really in the lab, but again, thats my own fault, no one else to blame : - ). Once I add more RAM, no issues.

Re: Gateway Server nmi watchdog: BUG

G_W_Albrecht — Fri, 17 Feb 2023 12:22:50 GMT

What is the GW and Management Version ? How is the current status, did it freeze after the nmi watchdog errors?

Re: Gateway Server nmi watchdog: BUG

G_W_Albrecht — Fri, 17 Feb 2023 13:42:25 GMT

Both SKs that mention this are for R77.20 resp. 30.

Re: Gateway Server nmi watchdog: BUG

the_rock — Fri, 17 Feb 2023 13:58:13 GMT

Good ol' days of R77.30 8)

Re: Gateway Server nmi watchdog: BUG

ihenock101 — Sat, 18 Feb 2023 07:07:52 GMT

@G_W_Albrecht It is standalone and it is r80.10 version. Currently It keeps displaying the attached error message.

Re: Gateway Server nmi watchdog: BUG

Chris_Atkinson — Sat, 18 Feb 2023 08:19:36 GMT

How much memory / resources is allocated to the virtual machine?

Please also consider upgrading to a supported version.

Re: Gateway Server nmi watchdog: BUG

PhoneBoy — Sat, 18 Feb 2023 08:23:34 GMT

What virtualization platform are you using?
What precise settings are used for the virtual machine?

Re: Gateway Server nmi watchdog: BUG

G_W_Albrecht — Sat, 18 Feb 2023 08:29:09 GMT

R80.10 is unsupported since January 2022...