topic Re: I am facing problem "An internal error has occur" during installation of policy in Firewall and Security Management

I am facing problem "An internal error has occur" during installation of policy

manoramajadhav — Wed, 18 Jan 2023 06:33:13 GMT

Hello Sir ,During installation of policy i am facing this problem "An internal error has occur" I have use R81.20 t627 GAIA image and smart SmartConsole 81.20.9700.633

Re: I am facing problem "An internal error has occur" during installation of policy

_Val_ — Wed, 18 Jan 2023 11:07:00 GMT

Reboot the management server and the client, try again. If error persists, open a TAC request.

Re: I am facing problem "An internal error has occur" during installation of policy

Ilya_Yusupov — Wed, 18 Jan 2023 12:00:08 GMT

hi @manoramajadhav ,

please check disk space on the Mgmt server, mostly you out of disk space there.

Thanks,

Ilya

Re: I am facing problem "An internal error has occur" during installation of policy

giorgi123 — Tue, 22 Aug 2023 09:37:39 GMT

How did you solve this problem?

Re: I am facing problem "An internal error has occur" during installation of policy

Quine1996 — Wed, 23 Aug 2023 10:16:37 GMT

Hello , Myjdfaccount

I face the same issue first i think this is for the firewall but after the off firewall it also showed " server error " can you please tell me what should I do in this case thank you.

Re: I am facing problem "An internal error has occur" during installation of policy

the_rock — Wed, 23 Aug 2023 12:53:27 GMT

First, I would verify SIC works on the fw object in smart console. If yes, that means communication is there with the mgmt server. That would logically lead me to conclude its something sms related, so you might as well reboot the management server, as it does not cause any downtime.

IF, however, there is an issue with SIC on the firewall, you need to figure out why...does ping work, where does traceroute fail? What does tcpdump show, is routing in place etc...

Andy