https://community.checkpoint.com/t5/Firewall-and-Security-Management/Unable-to-login/m-p/160331#M28254 <P>R80.10 has been out of support since January ! Did you create the new user in GAiA Portal ? Using bash for user creation is not supported.</P> Tue, 25 Oct 2022 09:54:38 GMT G_W_Albrecht 2022-10-25T09:54:38Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Unable-to-login/m-p/160329#M28253 <P><SPAN>&nbsp;We have created new user in bash domain &amp; also we are able to login via putty as well as winscp.</SPAN></P><P><SPAN>&nbsp;</SPAN><SPAN>But we are unable to login in gaia portal, giving below error massage.</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="M2.jpeg" style="width: 683px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/18211i31804E9A01D540CA/image-size/large?v=v2&amp;px=999" role="button" title="M2.jpeg" alt="M2.jpeg" /></span></SPAN></P> Tue, 25 Oct 2022 09:45:11 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Unable-to-login/m-p/160329#M28253 Prime 2022-10-25T09:45:11Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Unable-to-login/m-p/160331#M28254 <P>R80.10 has been out of support since January ! Did you create the new user in GAiA Portal ? Using bash for user creation is not supported.</P> Tue, 25 Oct 2022 09:54:38 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Unable-to-login/m-p/160331#M28254 G_W_Albrecht 2022-10-25T09:54:38Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Unable-to-login/m-p/160334#M28255 <P>Please elaborate on "<SPAN>We have created new user in bash domain". How exactly did you create the user?</SPAN></P> Tue, 25 Oct 2022 10:27:34 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Unable-to-login/m-p/160334#M28255 _Val_ 2022-10-25T10:27:34Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Unable-to-login/m-p/160405#M28265 <P>Unless the user was created with the appropriate clish command or via the WebUI, it doesn't officially exist.<BR /><BR /></P> Tue, 25 Oct 2022 22:06:36 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Unable-to-login/m-p/160405#M28265 PhoneBoy 2022-10-25T22:06:36Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Unable-to-login/m-p/160411#M28266 <P>I agree with all the points guys made. Can you send a screenshot/procedure on how you created this user? Its clear user does not have right privileges for web access.</P> Tue, 25 Oct 2022 23:28:54 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Unable-to-login/m-p/160411#M28266 the_rock 2022-10-25T23:28:54Z