topic Re: When sending letters more than 8Mb - an error occurs, "Sending failed, the mailbox is full. in Firewall and Security Management

When sending letters more than 8Mb - an error occurs, "Sending failed, the mailbox is full."

Arturxr — Fri, 21 Oct 2022 06:21:15 GMT

Faced the following issues while using the Mobile Access Blade (cp4400 r77.30):
When sending letters more than 8Mb - an error occurs, "Sending failed, the mailbox is full."
sk133952 - did not solve the problem.

Re: When sending letters more than 8Mb - an error occurs, "Sending failed, the mailbox is full.

G_W_Albrecht — Fri, 21 Oct 2022 07:39:14 GMT

Sounds like an Exchange issue - or does sending work without MAB ?

Re: When sending letters more than 8Mb - an error occurs, "Sending failed, the mailbox is full.

Arturxr — Fri, 21 Oct 2022 07:41:59 GMT

sending works with MAB

Re: When sending letters more than 8Mb - an error occurs, "Sending failed, the mailbox is full.

G_W_Albrecht — Fri, 21 Oct 2022 07:45:37 GMT

So what is your issue if sending works ? That is confusing...

Re: When sending letters more than 8Mb - an error occurs, "Sending failed, the mailbox is full.

Chris_Atkinson — Fri, 21 Oct 2022 07:45:38 GMT

Are you atleast running the latest JHF on the gateway?

R77.30 version and 4400 hardware are both beyond their end of support milestones at this point and upgrades are necessary.

Re: When sending letters more than 8Mb - an error occurs, "Sending failed, the mailbox is full.

Arturxr — Fri, 21 Oct 2022 07:49:07 GMT

initially I didn’t quite understand the question, we have MAB, but letters with attachments larger than 8mb are not sent

Re: When sending letters more than 8Mb - an error occurs, "Sending failed, the mailbox is full.

G_W_Albrecht — Fri, 21 Oct 2022 07:51:38 GMT

Does your exchange server send letters with attachments larger than 8mb without MAB involved ?

Re: When sending letters more than 8Mb - an error occurs, "Sending failed, the mailbox is full.

Arturxr — Fri, 21 Oct 2022 07:54:44 GMT

how can we test this?

Re: When sending letters more than 8Mb - an error occurs, "Sending failed, the mailbox is full.

G_W_Albrecht — Fri, 21 Oct 2022 08:40:39 GMT

Ask you Admin - our exchange also has 6MB limit...

Re: When sending letters more than 8Mb - an error occurs, "Sending failed, the mailbox is full.

the_rock — Fri, 21 Oct 2022 13:58:11 GMT

Chris is 100% right, both 4000 appliance and R77.30 are out of support. Having said that, if you tried the sk mentioned, would you mind sending us a screenshot of the Guidbedit value changes, so we can at least verify its corretc?

Andy