topic Re: Cluster works fine but shows error on Smart Console in Firewall and Security Management

Cluster works fine but shows error on Smart Console

mhmdmahdi — Mon, 12 Sep 2022 10:25:17 GMT

Hi All,

We have issue on one of customer.

So, on Smart Console Cluster showing alert notification but if we check on cli (cphaprob) there is no issue on the cluster. And also there is no issue as well on other function such as installing policy.

Any idea why the Smart Console wrong alert notification and how to solve the issue? We have reboot both the management and gateway but nothing change.

Anyway, I found solution mentioning about SmartView showing wrong alert on link below, but when I check further on solution only for R77.

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk105570&partition=Advanced&product=SmartView

Re: Cluster works fine but shows error on Smart Console

G_W_Albrecht — Mon, 12 Sep 2022 10:49:51 GMT

Click Device & License information... to see where the issue is !

Re: Cluster works fine but shows error on Smart Console

mhmdmahdi — Mon, 12 Sep 2022 10:51:55 GMT

When click Device & License Information, the detail also shows no error or alert.

Re: Cluster works fine but shows error on Smart Console

Sorin_Gogean — Mon, 12 Sep 2022 11:23:08 GMT

hello,

then hover over the RED X icon and take a screenshot.
should tell you why is showing the error.

ty,

Re: Cluster works fine but shows error on Smart Console

the_rock — Mon, 12 Sep 2022 11:43:45 GMT

So, its clear dashboard shows something wrong with ha02 member, but as @Sorin_Gogean indicated, hover over red x and it will tell you what exactly.

Re: Cluster works fine but shows error on Smart Console

Dario_Perez — Mon, 12 Sep 2022 21:40:30 GMT

you need to review on red icon or Monitor, could be related to license or internet connection.

Re: Cluster works fine but shows error on Smart Console

Adity12 — Tue, 13 Sep 2022 00:11:55 GMT

Hi @G_W_Albrecht, @the_rock, @Sorin_Gogean, @Dario_Perez

Here the detail of error, its seems there is something wrong with the cluster, but if you see on the status of each member it's seems working as normal condition.

Thanks Regards

Dio Aditya Pradana

Re: Cluster works fine but shows error on Smart Console

the_rock — Tue, 13 Sep 2022 00:20:53 GMT

weird...ok, do below on both:

cphaprob state

cphaprob -a if

cphaprob list

cphaprob syncstat

If all good, check topology for clustered interfaces and go "get interfaces without topology"

Andy

Re: Cluster works fine but shows error on Smart Console

Daniel_Szydelko — Tue, 13 Sep 2022 06:28:25 GMT

It's also good to check which JHF is currently installed (cpinfo -y all).

Daniel

Re: Cluster works fine but shows error on Smart Console

Dario_Perez — Tue, 13 Sep 2022 07:01:33 GMT

I suggest to use this extension to have more details, even might be a cosmetic error on smart console

https://community.checkpoint.com/t5/SmartConsole-Extensions/ClusterXL-Statistics/m-p/83215

Re: Cluster works fine but shows error on Smart Console

Sorin_Gogean — Tue, 13 Sep 2022 09:59:57 GMT

So, you see that the cluster reports an ClusterXL error, then you go and check that on each member,,,,

Graphically should be like :

and that should also tell/show why it's considering an ClusterXL problem.

enjoy,

Re: Cluster works fine but shows error on Smart Console

mhmdmahdi — Wed, 14 Sep 2022 04:42:30 GMT

Will share the details when I got access to the gateway.

Re: Cluster works fine but shows error on Smart Console

mhmdmahdi — Wed, 14 Sep 2022 04:43:11 GMT

Noted, I’ll try extension. Thank you.

Re: Cluster works fine but shows error on Smart Console

mhmdmahdi — Wed, 14 Sep 2022 04:44:50 GMT

There all good on Device & License Information. No error or any other alerts.

Re: Cluster works fine but shows error on Smart Console

Sorin_Gogean — Wed, 14 Sep 2022 08:14:22 GMT

understood, but did you looked further, in the ClusterXL details screen ?

ty,

Re: Cluster works fine but shows error on Smart Console

mhmdmahdi — Thu, 29 Sep 2022 06:43:38 GMT

Looks like it just cosmetic problem.

The user planned to upgrade soon.

Thanks all for your support.