topic Re: smart console accessibility error in Firewall and Security Management https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-console-accessibility-error/m-p/156467#M26812 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Mobile_Portal.jpg" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/17673i5A376187E929EF06/image-size/medium?v=v2&amp;px=400" role="button" title="Mobile_Portal.jpg" alt="Mobile_Portal.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Platform_Portal.jpg" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/17672i6EC192DF461CC0C6/image-size/medium?v=v2&amp;px=400" role="button" title="Platform_Portal.jpg" alt="Platform_Portal.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Properties_Warning.jpg" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/17674iF9B2FE95D28B46E5/image-size/medium?v=v2&amp;px=400" role="button" title="Properties_Warning.jpg" alt="Properties_Warning.jpg" /></span></P><P>   </P> Mon, 05 Sep 2022 07:20:12 GMT Arturxr 2022-09-05T07:20:12Z smart console accessibility error https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-console-accessibility-error/m-p/156311#M26769 <P><BR />an error appears (attached a screenshot) platform portal is set to port 4434, mobile acces portal setting is specified in this way: <A href="https://www.example.com/" target="_blank">https://www.example.com/</A><BR />Tell me what could be the problem?</P> Fri, 02 Sep 2022 08:24:56 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-console-accessibility-error/m-p/156311#M26769 Arturxr 2022-09-02T08:24:56Z Re: smart console accessibility error https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-console-accessibility-error/m-p/156321#M26772 <P>What was the sequence of changes you performed...</P> <P>Can you access the platform (GAiA) portal URL without issue, w<SPAN>hat major version and jumbo is used here?</SPAN></P> <P>&nbsp;</P> Fri, 02 Sep 2022 10:48:40 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-console-accessibility-error/m-p/156321#M26772 Chris_Atkinson 2022-09-02T10:48:40Z Re: smart console accessibility error https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-console-accessibility-error/m-p/156326#M26774 <P>we moved the mobile access policy from legasy policy to unifed access policy, there is access to gaia, CheckPoint management server version 80.40, security gateways 80.30 hotfixes installed up to date</P> Fri, 02 Sep 2022 10:59:35 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-console-accessibility-error/m-p/156326#M26774 Arturxr 2022-09-02T10:59:35Z Re: smart console accessibility error https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-console-accessibility-error/m-p/156350#M26787 <P>Can you share a screenshot of the platform portal configuration screen?</P> <P>I assume you've installed policy since and the issue persists...</P> Fri, 02 Sep 2022 14:52:16 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-console-accessibility-error/m-p/156350#M26787 Chris_Atkinson 2022-09-02T14:52:16Z Re: smart console accessibility error https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-console-accessibility-error/m-p/156467#M26812 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Mobile_Portal.jpg" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/17673i5A376187E929EF06/image-size/medium?v=v2&amp;px=400" role="button" title="Mobile_Portal.jpg" alt="Mobile_Portal.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Platform_Portal.jpg" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/17672i6EC192DF461CC0C6/image-size/medium?v=v2&amp;px=400" role="button" title="Platform_Portal.jpg" alt="Platform_Portal.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Properties_Warning.jpg" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/17674iF9B2FE95D28B46E5/image-size/medium?v=v2&amp;px=400" role="button" title="Properties_Warning.jpg" alt="Properties_Warning.jpg" /></span></P><P>   </P> Mon, 05 Sep 2022 07:20:12 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-console-accessibility-error/m-p/156467#M26812 Arturxr 2022-09-05T07:20:12Z Re: smart console accessibility error https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-console-accessibility-error/m-p/156492#M26833 <P>To change the CPMobile portal accessibility settings and avoid the error you can use GUIDBEDIT e.g.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="guidbedit.png" style="width: 999px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/17687i78FA206DDF237D9A/image-size/large?v=v2&amp;px=999" role="button" title="guidbedit.png" alt="guidbedit.png" /></span></P> <P>Would recommend doing in consultation with TAC.</P> <P>&nbsp;</P> Mon, 05 Sep 2022 09:30:46 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-console-accessibility-error/m-p/156492#M26833 Chris_Atkinson 2022-09-05T09:30:46Z