topic snapshot creation causes reboot in Firewall and Security Management

snapshot creation causes reboot

GianniPapetti — Fri, 15 Jul 2022 18:08:31 GMT

Hi CheckMates!

Strange things keep happening. We have a 6200Plus 80.40 take 156 cluster installation.

To be sure of new configurations, we create snapshots of configurations before any major changes.
Today, during the creation of the snapshot, the primary member of the Cluster rebooted. I tried again and apparently as soon as the snapshot completion status is 21% the machine reboots.

Any suggestions?

Regards,

Gianni.

Re: snapshot creation causes reboot

abihsot__ — Fri, 15 Jul 2022 19:01:12 GMT

is gateway under heavy load during snapshot creation?

Re: snapshot creation causes reboot

GianniPapetti — Fri, 15 Jul 2022 19:08:49 GMT

No, I would say completely normal operation. I am trying to read DMESG or messages but I don't find anything interesting

Re: snapshot creation causes reboot

the_rock — Fri, 15 Jul 2022 23:38:15 GMT

If you cant see any process consuming high cpu/memory during this process, might be worth TAC case.

Re: snapshot creation causes reboot

GianniPapetti — Sat, 16 Jul 2022 16:39:13 GMT

I tried to create the snapshot on the inactive node of the cluster and had no problems. At this point I reversed the roles and tried to create the snaphost again without success. Use of resources when creating the snapshot before auto-rebooting was like 16% for xfsdump process.

Sounds like faulty hw

Re: snapshot creation causes reboot

the_rock — Sat, 16 Jul 2022 22:14:44 GMT

Logically, I agree with you 100%. I would still confirm with TAC though if I were you.

Re: snapshot creation causes reboot

GianniPapetti — Sat, 16 Jul 2022 22:39:56 GMT

Just asked partern for openinf relative SR. Do not look foward for TAC support (hope not for RMA).

Re: snapshot creation causes reboot

the_rock — Sat, 16 Jul 2022 23:00:36 GMT

Well, dont know what to say mate : - ). We are all in the same boat when it comes to opening TAC case, sometimes gotta be done.

Re: snapshot creation causes reboot

GianniPapetti — Fri, 29 Jul 2022 09:37:20 GMT

Hi Mates 🙂

I was told to reinstall the gateway from scratch or first try to install the latest upgrade then reinstall in case the upgrade does not solve. Hughs needed 🙂

Re: snapshot creation causes reboot

the_rock — Fri, 29 Jul 2022 10:15:33 GMT

Are you able to upgrade it to latest R81.10 jumbo 66? I recommend that version to all customers, seems very stable.

Re: snapshot creation causes reboot

GianniPapetti — Tue, 13 Sep 2022 05:05:29 GMT

Hi Mates,

in the end node 01 is definitely dead. We proceeded to do RMA and yesterday we rebuilt the configuration to rebuild the cluster. Thanks everyone for the support.

Better times will come

Gianni.

Re: snapshot creation causes reboot

the_rock — Tue, 13 Sep 2022 19:16:48 GMT

Sucks you had to do it, but at least its good it all works now.

Andy

Re: snapshot creation causes reboot

GianniPapetti — Wed, 14 Sep 2022 05:10:35 GMT

It was not so simple to restore; i was able to restore backup only after installing all JHF and setting not to check versions of JHF bydbset backup:override_hfs t but, ok, it's quite working. See my post https://community.checkpoint.com/t5/Remote-Access-VPN/Mobile-Access-Portal-Strangeness-after-restore/m-p/157097#M7661