topic Re: Problems to start Gaia Portal in the management server in Firewall and Security Management

Problems to start Gaia Portal in the management server

Jones_Jardel_Po — Sun, 18 Feb 2018 13:12:13 GMT

When I try to start the Gaia portal (/web/cpshared/web/Apache/2.2.0/bin/httpd2 -k start -f /web/conf/httpd2.conf -D FOREGROUND) the system if saying the library is not present /web/modules/libmod_unixd.so...

httpd2: Syntax error on line 69 of /web/conf/httpd2.conf: Cannot load /web/modules/libmod_unixd.so into server: /web/modules/libmod_unixd.so: cannot open shared object file: No such file or directory

I started facing this problem this week after reboot the management server which is running Gaia R77.30 with JHF 286

->> show version all output

show version all
Product version Check Point Gaia R77.30
OS build 204
OS kernel version 2.6.18-92cpx86_64
OS edition 64-bit

And, comparing this server with another one, running Gaia but with another OS build, there are more libraries not present. Copying the not present libraries from another management server did not work, I guess due the OS version difference...

Re: Problems to start Gaia Portal in the management server

PhoneBoy — Tue, 20 Feb 2018 06:22:54 GMT

This sounds like a corrupted installation of some sort.

You should have the TAC look at it: Contact Support | Check Point Software

Re: Problems to start Gaia Portal in the management server

Anthony_Joubai1 — Wed, 21 Feb 2018 16:43:23 GMT

Hello,

I got a customer with exactly the same issue.

Could you elaborate the architecture ?

did you upgrade or fresh install this server ?

did you use the ISO R77.30 to install or an VE version ?

regards,

Anthony

Re: Problems to start Gaia Portal in the management server

Jones_Jardel_Po — Wed, 21 Feb 2018 16:51:48 GMT

Hello Anthony

I'm using here an open server running Gaia R77.30 as the management server.

As I remember, this server was a fresh install (but I'm not sure because the implementation of this one was done by 3rd party).

Another management servers I have here were upgraded by me and I had no issues...

By the way...what did you do in your customer?

Re: Problems to start Gaia Portal in the management server

Anthony_Joubai1 — Wed, 21 Feb 2018 17:13:06 GMT

Hello,

At first I tried to debug, but I took a backup and did no reproduce the issue on my lab.

Dameon is right, it seems to be a corruption somewhere.

You have two options, rebuild from scratch with a backup.

Create an SR with the support and ask for help.

My customer is on Vmware. We will build an other Management and switch as soon as the newly installed will be ready.

regards,

Anthony

Re: Problems to start Gaia Portal in the management server

Jones_Jardel_Po — Wed, 21 Feb 2018 19:34:42 GMT

Right!

I was trying to use another approach before install a new server -> migrate import...

Re: Problems to start Gaia Portal in the management server

Anthony_Joubai1 — Thu, 22 Feb 2018 09:06:16 GMT

Hello,

I found an interesting SK for you.

sk121999

Jumbo case cause this kind of issue.

try this and keep me posted.

do a backup first

Re: Problems to start Gaia Portal in the management server

Jones_Jardel_Po — Thu, 22 Feb 2018 11:16:01 GMT

Hello Anthony

Is it correct the SK number you posted?

Re: Problems to start Gaia Portal in the management server

Anthony_Joubai1 — Thu, 22 Feb 2018 13:25:17 GMT

Cannot access WebUI after installing Jumbo Hotfix Take_226 and higher

Solution ID	sk121999
Product	Security Gateway, Security Management
Version	R77.30
OS	Gaia
Platform / Model	All
Date Created	18-déc.-2017
Last Modified	24-déc.-2017

Re: Problems to start Gaia Portal in the management server

Jones_Jardel_Po — Thu, 22 Feb 2018 13:35:17 GMT

If possible, try to paste here the URL to this SK because I'm not able to find it in Google.

Re: Problems to start Gaia Portal in the management server

PhoneBoy — Thu, 22 Feb 2018 17:53:24 GMT

The specific SK requires Expert-level access in UserCenter, which is why it does not show in Google.

I strongly recommend engaging with the TAC: Support, Support Requests, Training, Documentation, and Knowledge base for Check Point products and services

Re: Problems to start Gaia Portal in the management server

Jones_Jardel_Po — Thu, 22 Feb 2018 21:31:54 GMT

If a expert-level is needed to see this SK, I think this information cannot be shared here in the community.

If it is possible to help who has no expert access level, please, put the content of the SK here...

Re: Problems to start Gaia Portal in the management server

PhoneBoy — Thu, 22 Feb 2018 22:23:46 GMT

This is why I suggested opening a TAC, which can provide you with the SK and help you troubleshoot in case it goes wrong.

I can say the steps involve:

1. Uninstalling the last Jumbo Hotfix you installed.

2. Manually removing some entries in the Check Point registry.

3. Installing the Jumbo Hotfix again.

Re: Problems to start Gaia Portal in the management server

Prabulingam_N1 — Wed, 11 Apr 2018 08:39:59 GMT

Hi Jones,

Try now to open this sk121999. you can view the steps

Regards, Prabu

Re: Problems to start Gaia Portal in the management server

Jones_Jardel_Po — Fri, 06 Jul 2018 17:36:32 GMT

Hello

I am not able to find this sk121999.

Could you copy and paste the steps here?

Re: Problems to start Gaia Portal in the management server

PhoneBoy — Fri, 06 Jul 2018 20:06:50 GMT

This SK is marked as Expert level and can only be obtained from the TAC, as was stated earlier in this thread.