topic Re: internal error occurred during the verification process in Firewall and Security Management

internal error occurred during the verification process

nflnetwork29 — Fri, 08 Apr 2022 16:28:40 GMT

Hello we have R81.10 MDS w/ R81.10 Security VE Gateway

This is a fresh VE gateway deployment with Take 30 installed (latest)

Have not been able to ever install any policy , i have establish SIC trust and then I am stuck .

How can I fix this? Seems like a bug maybe as the policy I am trying to deploy is very minimal.

I am not even trying to deploy any threat policy at this time .

Re: internal error occurred during the verification process

the_rock — Fri, 08 Apr 2022 16:31:47 GMT

What do you see if you only do policy verification?

Andy

Re: internal error occurred during the verification process

nflnetwork29 — Fri, 08 Apr 2022 16:34:15 GMT

yes of course, done that! and it is successful . no issue reported there .

Re: internal error occurred during the verification process

PhoneBoy — Fri, 08 Apr 2022 16:47:02 GMT

Did you try: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk129292

Re: internal error occurred during the verification process

nflnetwork29 — Fri, 08 Apr 2022 16:49:39 GMT

on my gateway

# ls -lh connectra_rulenums.html

ls: cannot access connectra_rulenums.html: No such file or directory

Re: internal error occurred during the verification process

the_rock — Fri, 08 Apr 2022 17:11:30 GMT

If you run this command from expert mode-> find / -name connectra_rulenums.html

Do you see anything?

By the way, its on management(also R81.10), NOT gateway

From my lab:

[Expert@MANAGEMENT:0]# find / -name connectra_rulenums.html
find: /proc/27779: No such file or directory
find: /proc/28071: No such file or directory
find: /proc/28073: No such file or directory
/var/log/opt/CPsuite-R81/fw1/log/connectra_rulenums.html
[Expert@MANAGEMENT:0]#

Andy

Re: internal error occurred during the verification process

nflnetwork29 — Fri, 08 Apr 2022 17:15:43 GMT

OK yes i found it

/var/log/mds_logs/MGMT-MDS-01/log/connectra_rulenums.html

Re: internal error occurred during the verification process

the_rock — Fri, 08 Apr 2022 17:18:37 GMT

Great! Just back it up and try the sk @PhoneBoy suggested. let us know if it works.

Andy

Re: internal error occurred during the verification process

nflnetwork29 — Fri, 08 Apr 2022 17:26:55 GMT

to confirm .

i just replace step 1 with the path below??

/var/log/mds_logs/MGMT-MDS-01/log/connectra_rulenums.html

# cd $FWDIR/log/ >>>>>> REPLACE THIS
# ls -lh connectra_rulenums.html (this will show the incorrect link)
# unlink connectra_rulenums.html
# touch connectra_rulenums.html
# chmod 777 connectra_rulenums.html

Re: internal error occurred during the verification process

the_rock — Fri, 08 Apr 2022 17:30:05 GMT

What I would personally do, just to be safe, make backup first...so cd $FWDIR/log, then cp connectra_rulenums.html connectra_rulenums.html.backup and maybe get backup file off the server (JUST IN CASE) and then follow the instructions. I dont want to sound difficult now, but I would also take a backup as well.

Re: internal error occurred during the verification process

nflnetwork29 — Fri, 08 Apr 2022 17:39:50 GMT

tried the solution in the sk and still getting the same error . *sigh*

Re: internal error occurred during the verification process

the_rock — Fri, 08 Apr 2022 17:44:43 GMT

Thats unfortunate. O well...I would certainly contact TAC next. In the meantime, try from mgmt ssh something like below, just replace firewall name and correct policy )below is example from my lab)

mgmt_cli install-policy policy-package "R81.10_policy" targets "gateway"

Andy

Re: internal error occurred during the verification process

nflnetwork29 — Fri, 08 Apr 2022 18:07:18 GMT

Should the file "connectra_rulenums.html" exist in every single CMA when referring to an MDS?

my policy name = "standard"

when i run the cmdlt i got

code: "generic_err_object_not_found"
message: "Requested object [standard] not found"

Re: internal error occurred during the verification process

the_rock — Sun, 10 Apr 2022 12:28:27 GMT

That Im not 100% sure, you may wish to confirm with TAC on it.

Andy

Re: internal error occurred during the verification process

Chris_Atkinson — Sun, 10 Apr 2022 13:05:42 GMT

Have you tried forcing a non accelerated policy install or patching with JHF T45?

Re: internal error occurred during the verification process

the_rock — Sun, 10 Apr 2022 14:52:35 GMT

Can you paste exact command you ran?

Re: internal error occurred during the verification process

nflnetwork29 — Tue, 12 Apr 2022 14:25:21 GMT

hi @Chris_Atkinson

yes i patched to JHF T45 . same issue .

How do i force a non accelerated policy install ? i can try that

Re: internal error occurred during the verification process

nflnetwork29 — Tue, 12 Apr 2022 14:26:43 GMT

@the_rock

mgmt_cli install-policy policy-package "standard" targets "CORP-cp01"

Re: internal error occurred during the verification process

the_rock — Tue, 12 Apr 2022 14:27:28 GMT

https://www.youtube.com/watch?v=saM4vueYBo8

Re: internal error occurred during the verification process

nflnetwork29 — Tue, 12 Apr 2022 14:34:20 GMT

@the_rock

was worth a shot . still failed though! arggg .