topic Incomplete removal of Identity Agent lite-version in Firewall and Security Management

Incomplete removal of Identity Agent lite-version

FredrikV — Thu, 07 Apr 2022 11:52:19 GMT

Hello,

How do I completely remove the Lite-version of the Identity Agent?

I want to replace it with the Full-agent, but keeps getting the following message when trying to install it (after first uninstalling lite-version):

"Light-agent (per-user) installation found. Please remove all per-user installations on order to install Identity Agent for all users"

I have come across this before, and at the time found a registry key that needs to be removed. However I didn't document that key, and simply cannot find it again. Been Googling a'lot recently.

Can anyone point me to a relevant article, or perhaps tell the registry key right here?

Thanks

Fredrik

Re: Incomplete removal of Identity Agent lite-version

G_W_Albrecht — Thu, 07 Apr 2022 11:55:23 GMT

It is in sk137675: light agent (per-user) installation found when installing full Identity Awareness client

Re: Incomplete removal of Identity Agent lite-version

the_rock — Thu, 07 Apr 2022 12:33:07 GMT

I had that issue once before and I simply googled and found one of those force uninstall downloads and that took care of it. Not saying thats CP supported method, but it worked fine : - )

Andy