topic Re: Policy installation failed on gateway (Error code: 0-2000107) in Firewall and Security Management

Policy installation failed on gateway (Error code: 0-2000107)

adhemartika — Mon, 21 Mar 2022 03:39:18 GMT

Device Information

Appliance: CheckPoint 5800

OS: Gaia

Version R80.20

Type: Cluster

Problem

When installing policy from Smart Console, I either got the following error and failed

Checkpoint Policy Installation failed on gateway. Error code: 0-2000107
Policy installation failed only on Access Control Policy Gateway 2
Check on command $FWDIR/state/__tmp/FW1/install_policy_report.txt . Found 'Kernel tables' prepare failed & 'fwk_atomic_load_prepare' failed

Appreciate your help in giving possible root cause.

_Val_ — Mon, 21 Mar 2022 08:30:13 GMT

This is quite odd. Are you sure this happens on R80.20 and not R80.10?

Anyhow, according to sk146932, you need to open a service request.

Adity12 — Thu, 24 Mar 2022 03:54:36 GMT

Do you know, any JHF could fix this issue?

Chris_Atkinson — Thu, 24 Mar 2022 06:10:21 GMT

It might but not necessarily for the reason you would expect as I've seen a reboot clear this issue before.

Note R80.20 will be EOL in September so you should also prepare for a major version upgrade.

G_W_Albrecht — Thu, 24 Mar 2022 07:24:01 GMT

Reboot is good 8)

adhemartika — Mon, 28 Mar 2022 04:15:23 GMT

Hi Albrecht,

Thanks for the suggestion.

The problem was solved by rebooting the security gateway and fetch policy again.