topic Re: After upgrade of cluster member from R80.30 to R81.10 Gaia not available in Firewall and Security Management

After upgrade of cluster member from R80.30 to R81.10 Gaia not available

ktarone — Wed, 09 Mar 2022 14:48:56 GMT

Hello,

I have a 5600 appliance cluster with two members FW-1(stdby) & FW-2(active). After upgrading the standby member FW-1 I loose access to the Gaia interface. I need to regain this access to finish the Jumbo patches upgrade and then want to fail over to the newly upgraded member so I can upgrade the other member.

I can shell into the newly upgraded member from Smartconsole and it shows upgrade and reboot was successful.

Why is the Gaia not available and or more importantly how do I regain access to the Gaia?

Thanks in advance for anyone's guidance with issue!

Ken T.

Re: After upgrade of cluster member from R80.30 to R81.10 Gaia not available

the_rock — Thu, 10 Mar 2022 00:24:14 GMT

Do you access it on port 443 or custom port? Confirm what policy is on the fw, because if fw stat shows initial policy, that would be the reason. If thats the case, run fw unloadlocal, try again and if that works, then apply the actual policy from dashboard.

Re: After upgrade of cluster member from R80.30 to R81.10 Gaia not available

mcatanzaro — Thu, 10 Mar 2022 02:13:54 GMT

Hi,

Did you follow the instructions for mvc when upgrading?

https://sc1.checkpoint.com/documents/R81.10/WebAdminGuides/EN/CP_R81.10_Installation_and_Upgrade_Guide/Topics-IUG/MVC-Upgrade-of-ClusterXL-GW-mode.htm?Highlight=Multi%20version

Also, we have blink images you can use in the future to install the major version and jumbo in one attempt.