topic Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller in Firewall and Security Management

Checkpoint OpenServer Installation Problems using PERC H750P Controller

Us4r — Wed, 09 Feb 2022 13:08:34 GMT

Hello,

this week I tried to install checkpoint R81.10 (tried also other versions like R80.30, R80.40) on a new Dell PowerEdge R640 Hardware.

This Server has a PERC H750P - Controller, officially only PERC H740P will be supported.

Any chance that I get it working anymore?

During Installation I get following output when partitioning starts:

Traceback (most recent call first): 
File "usr/lib/anaconda/autopart.py", 
line 1265, in doautoPartition 
partitions .autoClearPartDrivers = 
[disk[0]] # only first HD used. for now.... 

File "usr/lib/anaconda/dispatch.py", 
line216, in moveStep 
rc = stepFunc(self .anaconda) 
File "usr/lib/anaconda/dispatch.py", 
line 139, in gotoNext 
self .moveStep() 
File "usr/lib/anaconda/text.py" line 604, in run 
anaconda.dispatch.gotoNext() File "/usr/bin/anaconda", line 1000, in ?
anaconda.intf.run(anaconda)
IndexError: list index out of range

Any chance that I get OpenServer working with a PERC H750P or do I really have to replace this controller?

Thanks.

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

G_W_Albrecht — Wed, 09 Feb 2022 08:25:14 GMT

Open a SR# with TAC to learn if there is a driver supporting it !

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

Chris_Atkinson — Wed, 09 Feb 2022 10:38:48 GMT

Please discuss your HCL request with your local Check Point SE / office if not already.

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

Us4r — Wed, 09 Feb 2022 12:13:50 GMT

Did open a TAC case now. Perhaps someone can help me with this hardware.

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

HeikoAnkenbrand — Wed, 09 Feb 2022 12:54:31 GMT

I think that will be difficult if the controller is not in the HCL.

With a 3.10 kernel (6-7 years old :-(, downward compatible packages must be created. I think that will take a some time. I would open a TAC case or a feature request.

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

the_rock — Wed, 09 Feb 2022 13:24:52 GMT

I don't see it listed below:

https://www.checkpoint.com/support-services/hcl/

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

NguyenDoan — Fri, 04 Mar 2022 04:30:48 GMT

Did you fix this? I'm having this error too with my Dell Poweredge R740.

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

G_W_Albrecht — Fri, 04 Mar 2022 13:37:04 GMT

The suggested way to proceed is: Look into HCL first, then ask TAC before ordering hardware.

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

NguyenDoan — Wed, 09 Mar 2022 03:12:31 GMT

Any help?, i'm using Dell Poweredge R740 with PERC H750P - Controller and get this error, we have tried with differrent versions of OS , Isomorphic but no work at all.

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

the_rock — Wed, 09 Mar 2022 03:58:49 GMT

As @Chris_Atkinson already said, you should probably discuss this with your local SE. If controller is not on the official HCL, then its most likely not supported.

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

G_W_Albrecht — Wed, 09 Mar 2022 09:34:19 GMT

And ?

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

Mark_Halsall — Mon, 14 Mar 2022 18:52:19 GMT

(Yes, I'm a little late to this party, but there may be hope...)

Right now it is not supported. You will want to talk with your local SE and/or TAC to get the hardware certification process started for that controller.

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

kumarasmay — Thu, 19 May 2022 11:28:31 GMT

Even I am facing the same issue with H750 raid controller- Dell

Do we have any solutions for it.

As dell company stated that, all the dell new servers are with RAID H750 controller.

In checkpoint site, we observed only H730 & H740 versions.

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

_Val_ — Thu, 19 May 2022 14:44:16 GMT

If it is not in HCL, it is not supported.

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

SimonDrapeau — Mon, 13 Jun 2022 13:20:53 GMT

I had the same problem with a Dell Poweredge R740 server and a PERC H750P. Dell now ships this server with this controller ... at least in my case yes. This new controller is only supported with the R81.20 version which is now in EA. I have tested and installed it successfully. GA coming soon.

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

Steve_Vowles — Mon, 18 Jul 2022 08:59:32 GMT

I have been awaiting the Public EA of R81.20 to test a Dell R740 with PERC 750.

Now that I have it, I cannot get it to go ("no disk"). Did you install yours using a USB drive and ISOMorphic? Was there anything special you needed to do with the BIOS/RAID config?

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

Steve_Vowles — Mon, 18 Jul 2022 11:38:55 GMT

Please ignore. FYI in case anyone has same issue - Use the latest version of ISOMorphic to create the bootable image...

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

Paulo_Fonseca — Fri, 29 Jul 2022 18:50:46 GMT

Facing the same problem with DELL R740 using PERC H750 Controller.

DELL servers R740 now come with PERC H750.

R81.10 has no driver for this controller. I tried to install R81.20 and it's supported, but it's EA.

CP please help us with a new R81.10 ISO containing this driver 🙂

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

enex — Fri, 04 Nov 2022 12:11:38 GMT

Hi Paulo,

I got the same PERC H750 controller.
Do you know if this issue remains?

Re: Checkpoint OpenServer Installation Problems using PERC H750P Controller

PhoneBoy — Fri, 04 Nov 2022 18:14:27 GMT

I suspect this hardware will require R81.20 as it contains a newer kernel than R81.10.
Only Open Server hardware listed here is supported: https://www.checkpoint.com/support-services/hcl/
If you want something supported that's not on this list or you want it on a different version, reach out to your local Check Point SE to raise a hardware certification request.