topic ISP Redundancy in R81 in Firewall and Security Management

ISP Redundancy in R81

HristoGrigorov — Fri, 01 Oct 2021 11:09:45 GMT

Hello,

Can anyone confirm ISP Redundancy works in Primary/Backup mode in R81 ?

For me, when Primary link fails it will off the default route for the Backup link which of course makes no sense and it is not working.

When I do it manually as it should then it work fine.

So on failover instead of:

set static-route default nexthop gateway address isp-primary off

set static-route default nexthop gateway address isp-backup on

it is doing:

set static-route default nexthop gateway address isp-primary on

set static-route default nexthop gateway address isp-backup off

I double checked and in Smart Console next hop is properly defined for each of the ISP links.

Any ideas ?

Re: ISP Redundancy in R81

_Val_ — Mon, 04 Oct 2021 06:45:14 GMT

Yes it should work. PLease open a TAC case.

Re: ISP Redundancy in R81

Ilya_Yusupov — Mon, 04 Oct 2021 14:09:48 GMT

Hi @HristoGrigorov ,

can you please share if you are running JHF 42?

Thanks,

Ilya

Re: ISP Redundancy in R81

HristoGrigorov — Mon, 04 Oct 2021 15:51:16 GMT

Hello @Ilya_Yusupov,

Thanx for replying. I am on JHF 44 actually.

Re: ISP Redundancy in R81

Ilya_Yusupov — Mon, 04 Oct 2021 17:04:18 GMT

@HristoGrigorov ,

i will contact you offline for further investigation.

Thanks,

Ilya

Re: ISP Redundancy in R81

HristoGrigorov — Mon, 04 Oct 2021 17:44:05 GMT

@Ilya_Yusupov Thanx, replied.

Re: ISP Redundancy in R81

Ilya_Yusupov — Tue, 05 Oct 2021 11:52:44 GMT

Hi,

Following remote session we did, we understand that there was small misconfiguration.
Now the issue resolved.

we don't have ISP issue in R81 🙂

Thank you @HristoGrigorov for your feedback and your time.

Re: ISP Redundancy in R81

HristoGrigorov — Tue, 05 Oct 2021 12:15:06 GMT

Thank you @Ilya_Yusupov, much appreciated your help in figuring out this issue.

Re: ISP Redundancy in R81

_Val_ — Tue, 05 Oct 2021 12:23:50 GMT

Do you want to share the route cause?

Re: ISP Redundancy in R81

Naama_Specktor — Tue, 05 Oct 2021 12:26:01 GMT

Hi 🙂

Can you please share the TAC SR # ? thank you!

Re: ISP Redundancy in R81

Ilya_Yusupov — Tue, 05 Oct 2021 12:29:24 GMT

@_Val_ ,

there was no route issue, the backup link was down due to that when he did failover the failover didn't occur as the link was down so he left with primary route.

once he solved the link issue all worked as expected.