topic Re: Hardware sensor not valid value in Firewall and Security Management

Hardware sensor not valid value

Lin — Thu, 02 Sep 2021 16:05:45 GMT

Hello,

We have a checkpoint firewall version R80.10 (jumbo HF: version R80.0.10 Take 42).

Since two days we have some alerts on the temperature sensor. On the smartconsole , we can see that all the hardware sensors have the value "NotValid", and the status : "Read disabled" for temperature or "out fo normal bound" for FA=an and voltage.

Does someone experience the same issue ? how can we troobleshoot and fix this issue ?

Thanks for your help.

Lin

Re: Hardware sensor not valid value

Lin — Thu, 02 Sep 2021 16:41:33 GMT

I added that in /var/log/messages we have the message "cpd : The value of sensor could not be read" repeated.

Re: Hardware sensor not valid value

the_rock — Thu, 02 Sep 2021 17:26:07 GMT

You may want to contact TAC for that, but I believe they may ask you to run hardware diagnostics, as that would certainly be part of determining exactly what could be wrong with the firewall hardware wise.

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk97251#Using%20the%20Diagnostic%20Tool

Re: Hardware sensor not valid value

the_rock — Thu, 02 Sep 2021 17:27:18 GMT

Below matches your errors:

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk101898

Re: Hardware sensor not valid value

PhoneBoy — Thu, 02 Sep 2021 21:15:45 GMT

You’re running an almost End of Support release with a very old JHF.
Upgrading to a newer release, or at the very least the latest JHF, is recommended.