topic Re: capsule workspace add second account in Firewall and Security Management

capsule workspace add second account

ccboy — Thu, 15 Apr 2021 16:11:43 GMT

Hello

When I try to add a second account I get the following error: no share folders for this account.

Any advice ?

Re: capsule workspace add second account

_Val_ — Mon, 19 Apr 2021 06:59:15 GMT

Did you install it for all accounts in the first place? Also, is the second account already defined on the PC?

Re: capsule workspace add second account

_Val_ — Mon, 19 Apr 2021 06:59:48 GMT

Did you install it for all accounts in the first place? Also, is the second account already defined on the PC?

Re: capsule workspace add second account

ccboy — Mon, 19 Apr 2021 08:27:31 GMT

Basically, my problem is the following.

I have two domains (domain1, domain2) I using the accounts for domain1 to sign in to capsule workspace but I also need to add the email address that is link with the accounts on domain2.

I thought than this is not possible but then I discover the add account option.

I only used the android and Ios versions for capsule workspace. What do you mean with install it for all the accounts in the first place ?

Re: capsule workspace add second account

_Val_ — Tue, 20 Apr 2021 08:32:17 GMT

please reach out to TAC

Re: capsule workspace add second account

oiusim — Tue, 20 Apr 2021 14:42:06 GMT

Hi ccboy,

You are correct, Capsule Workspace can't add more than one domain for using the mail account.

The "Add account" you saw is for adding another user's account in the same domain.

The purpose of this feature is allowing to share / delegate folders with other users in the organization. I.e. if there is user in the organization that wants to manage another employee's Calendar.

Hope this info helps.