topic Re: FW instance crash on R80.40 T91 in Firewall and Security Management

FW instance crash on R80.40 T91

HristoGrigorov — Mon, 15 Mar 2021 06:21:40 GMT

One of the fw instances crashed here today on a 3600 device running R80.40 T91. Can provide core dump file if someone is keen to investigate...

Re: FW instance crash on R80.40 T91

Ilya_Yusupov — Mon, 15 Mar 2021 06:30:18 GMT

Hi @HristoGrigorov ,

I will more than happy to get the core and messages files.

I will contact you later with sftp account where you can upload it.

Thanks,

Ilya

Re: FW instance crash on R80.40 T91

Ilya_Yusupov — Mon, 15 Mar 2021 08:35:14 GMT

@HristoGrigorov ,

I sent you via email the sftp account to upload the files.

Thanks,

Ilya

Re: FW instance crash on R80.40 T91

abihsot__ — Mon, 15 Mar 2021 10:09:58 GMT

What happened there? I have very similar problem with Q3600 R80.40 JHF91. Rebooting the gateway doesn't solve the issue. Gateway can't join the cluster.

Can't use any of the commands due to this error:

CLICMD0201 Couldn't connect to /tmp/xsets: No such file or directory

ls -al /tmp/xsets
ls: cannot access /tmp/xsets: No such file or directory

Re: FW instance crash on R80.40 T91

Ilya_Yusupov — Mon, 15 Mar 2021 10:17:09 GMT

@abihsot__ ,

did you also observed a crash? not sure what you have is same issue as @HristoGrigorov observed.

Thanks,

Ilya

Re: FW instance crash on R80.40 T91

abihsot__ — Mon, 15 Mar 2021 10:23:33 GMT

Maybe not exactly the same issue, but suspicion raised seeing same gateway model and software version. For me it went down yesterday as well. After one of restarts I have following files:

DAService.14259.core.gz created 15 Mar 10:16
cpdiag.8979.core.gz created 15 Mar 01:02

time is in CET

Re: FW instance crash on R80.40 T91

Ilya_Yusupov — Mon, 15 Mar 2021 10:30:54 GMT

@abihsot__ ,

i'm taking this offline with you to get more info.

Thanks,

Ilya

Re: FW instance crash on R80.40 T91

Ilya_Yusupov — Mon, 15 Mar 2021 13:36:47 GMT

@HristoGrigorov ,

As i sent you in email this issue was fixed but not yet in JHF, will be in the next JHF.

meanwhile please open TAC case for the port fix as i mention in the email, you can mention my name in the case.

Thanks,

Ilya

Re: FW instance crash on R80.40 T91

HristoGrigorov — Mon, 15 Mar 2021 14:39:35 GMT

Yup, just returned reply to you via email. Again, thanx for the quick handling of my report and providing regular feedback to me. Awesome collaboration!