topic Re: First time wizard stucks at 90% R80.40 in Firewall and Security Management

First time wizard stucks at 90% R80.40

AkosBakos — Wed, 13 Jan 2021 18:19:29 GMT

Hi All,

Anybody has any experience with first time wizard on Fujitsu open server (with R80.40)?

It stucks at 90%. I tried in CLI, however there is no percent displayed, but the wizard stucks.

After reboot, when I log in to GAIA portal, it notify me, the configuration is in progress....

I found this article, but this for r77.30

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk162992

The iso: Check_Point_R80.40_T294.iso

Akos

Re: First time wizard stucks at 90% R80.40

PhoneBoy — Wed, 13 Jan 2021 19:58:41 GMT

Where does it get stuck?
Screenshot?
Might need to get TAC involved.

Re: First time wizard stucks at 90% R80.40

AkosBakos — Wed, 13 Jan 2021 20:46:52 GMT

@PhoneBoy

I do not have screenshot jet.

I see 90% on the 3rd configuration step (last) in first time wizard.

Re: First time wizard stucks at 90% R80.40

Chris_Atkinson — Thu, 14 Jan 2021 08:43:31 GMT

Just to confirm is the specific model of Fujitsu open server listed here?

https://www.checkpoint.com/support-services/hcl/

Re: First time wizard stucks at 90% R80.40

MartinTzvetanov — Tue, 19 Jan 2021 12:19:24 GMT

Maybe you can try this https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk69701

Keep in mind that full ha is not supported with this cli tool

Re: First time wizard stucks at 90% R80.40

the_rock — Tue, 19 Jan 2021 14:50:30 GMT

I had that happen twice and best solution I found was this...on the PC you are doing this from, hit windows + R and type "iexplore". That will open old version of IE and make sure you enable all options under advanced for ssl and tls and then try again. I am pretty confident that will work...however, IF for some odd reason it does not and sems like image used is correct, my best advice would be to do a factory reset, as it wont do much harm, since its failing anyway.

Let us know how it goes.

Andy

Re: First time wizard stucks at 90% R80.40

Vincent_Bacher — Tue, 19 Jan 2021 14:58:49 GMT

Last time i faced this symptom was when i made a mistake at disk partitioning and one of the partitions was too small.

Re: First time wizard stucks at 90% R80.40

AkosBakos — Tue, 19 Jan 2021 15:11:58 GMT

@the_rock

@Vincent_Bacher

Tomorrow I going to test both tips.

About the partitions: I used the default settings

Thank You!

Re: First time wizard stucks at 90% R80.40

the_rock — Tue, 19 Jan 2021 15:13:36 GMT

Vincent does make a logical point, though if you left partitions by default, it simply means system itself is allocating the space based on HDD capacity and OS requirements. Yes, let us know how it goes, hope it works out.

Andy

Re: First time wizard stucks at 90% R80.40

AkosBakos — Wed, 20 Jan 2021 10:33:37 GMT

@ottawacanada150

@Vincent_Bacher

As I promised I inform both of you.

I had to make the installer image with jhf48 (in HCL JHF 25 or up was written)
After booting from this image, there is no problem.

I missed the column when I check the version of the open server (Fujitsu RX2540 M5)

Thanks again the tips, it was my fault.

Akos

Re: First time wizard stucks at 90% R80.40

TomasFy — Wed, 09 Jul 2025 20:29:41 GMT

Hi,

I have the same issue when installing R81.20 on VM server. (Specs: 6x vCPU, 12GB RAM & 2.5TB disk)

FTW stuck in 90% for last hour 😕

Run from Chrome because only this browser allowed for connecting to site with self-signed cert.

CPU is doing nothing (all 6 cores in 100 idle), RAM also not used.

Browser is sending this request (attached photo) every 2 seconds.

Any help appreciated!!

Re: First time wizard stucks at 90% R80.40

Tal_Paz-Fridman — Thu, 10 Jul 2025 04:27:34 GMT

Please refer to https://support.checkpoint.com/results/sk/sk115613

First Time Configuration Wizard is stuck at 90%