topic Re: Sandblast contract issue in Firewall and Security Management

Sandblast contract issue

Dan_Roddy — Fri, 23 Mar 2018 17:32:16 GMT

We purchased 4 years of Sandblast service - due to complexities in the licensing (1year+3years) our vendor had issues getting all the licensing aligned which resulted in an expired contract. A chain of events on a network with sandblast locked in by GPO ensued...critical time sensitive pdf file downloads failed. After 3 hours on the phone with licensing support the problem was fixed and sandblast service was restored. It would be really nice if a (n) day delay could be implemented and maybe some notification before a Sandblast service was shutdown. Any ideas on that would be greatly appreciated.

Re: Sandblast contract issue

PhoneBoy — Sat, 31 Mar 2018 01:52:48 GMT

You should get a warning when near contract expiration when pushing policy to the gateway.

Also, the Gateways and Servers view in R80.x will show a red X in status when licenses are either expired or about to.

Re: Sandblast contract issue

Dan_Roddy — Thu, 05 Apr 2018 21:06:51 GMT

This is a little tricky, the license had not expired but the support contract had. I never saw any errors except what I saw in the sandblast browser plugin for Chrome.