topic SandBlast cloud emulation SLA in Firewall and Security Management

SandBlast cloud emulation SLA

Shahar_Grober — Tue, 07 Aug 2018 10:45:09 GMT

Hi,

Is there SLA for SandBlast Cloud Emulation?

Re: SandBlast cloud emulation SLA

_Val_ — Tue, 07 Aug 2018 12:55:36 GMT

How do you define SLA in this context, I wander?

Re: SandBlast cloud emulation SLA

G_W_Albrecht — Tue, 07 Aug 2018 13:03:42 GMT

The CP SLA (Service Level Agreement) is corresponding to the relevant support level - so it is different if you have Collaborative Enterprise Support from customers with Direct Support. So you can surely get it from the one you bought CP support from.

Re: SandBlast cloud emulation SLA

Shahar_Grober — Tue, 07 Aug 2018 14:29:59 GMT

You are the experts so you should tell me

Some relevant criteria can be:

Availability (e.g. 99.99%)
Performance (e.g. maximum response times)
Security / privacy of the data (e.g. encrypting all stored and transmitted data)
Disaster Recovery expectations (worse case recovery commitment)
Location of the data (e.g. consistent with local legislation)

What interests me is the response and handling time compared to TE appliances? How does Check Point handles the traffic in case of load? etc.

Maybe it should be called service description instead of SLA. Fortinet is doing a nice job in this term:

https://docs.fortinet.com/uploaded/files/3429/FortiSandbox-Cloud-Service-Description.pdf

Does CP has something similar?

Re: SandBlast cloud emulation SLA

_Val_ — Tue, 07 Aug 2018 14:53:57 GMT

Sure. Please refer to your local sales representative for further clarification

Re: SandBlast cloud emulation SLA

Pablo_Barriga — Mon, 13 Aug 2018 05:06:47 GMT

Hello you can check the uptime of some Check Point services

Check Point Services Status

So far the uptime is quite good.

Re: SandBlast cloud emulation SLA

Shahar_Grober — Mon, 13 Aug 2018 07:19:13 GMT

Thanks Pablo, this is really helpful information.