topic Re: VoIP SIP call is established, but user hears audio only in one way(after upgraded R80.20) in Firewall and Security Management

VoIP SIP call is established, but user hears audio only in one way(after upgraded R80.20)

Thecoder — Wed, 08 May 2019 09:44:04 GMT

Hello Guys

we upgraded gateway from 80.10 to 80.20. And we have some problems.

one of them:

- we were using voip software to call the colleague on mobile access vpn. but now user hears audio only in one way after upgraded. before everything was working properly.

i attached some logs screen which i saw.

Note: i tried client-to-server and server-to-client but not resolved.

-another of them:

when we activated securexl, Many users are waiting too much to access or can not access.

when we deactivated securexl, everything is ok.

Thanks

Re: VoIP SIP call is established, but user hears audio only in one way(after upgraded R80.20)

PhoneBoy — Thu, 09 May 2019 00:33:17 GMT

If disabling SecureXL "solves" a problem, then you need to engage the TAC.

Re: VoIP SIP call is established, but user hears audio only in one way(after upgraded R80.20)

Benedikt_Weissl — Thu, 09 May 2019 07:09:07 GMT

You can also disable securexl for a specific IP using sk104468 until TAC solves the problem

Re: VoIP SIP call is established, but user hears audio only in one way(after upgraded R80.20)

cp — Thu, 09 May 2019 08:06:31 GMT

Thank you for your support. So do you have the idea about voice problem?

Re: VoIP SIP call is established, but user hears audio only in one way(after upgraded R80.20)

PhoneBoy — Thu, 09 May 2019 17:26:03 GMT

My comment about opening a TAC case applied to both problems, especially if it worked in a prior release.