topic Re: GAiA WebUI not working with latest Chrome browser in Firewall and Security Management

GAiA WebUI not working with latest Chrome browser

Danny — Wed, 18 Apr 2018 11:07:02 GMT

My Google Chrome web browser just updated to the latest Version 66.0.3359.117 (Official Build) (64-Bit).

All I see is:

Once I enter my user credentials, the browser's screen goes blank.

Looks like this is the same issue as with Firefox.

Currently this expert mode command seems to help as a first workaround:

cp /web/htdocs2/js/login.js /web/htdocs2/js/login.js.orig; sed -i 's/if( form.isValid() ){/if( form.isValid() ){\nform.el.dom.action=formAction;/' /web/htdocs2/js/login.js

Note: This modification does not survive Jumbo Hotfix Updates.

Re: GAiA WebUI not working with latest Chrome browser

Vladimir — Wed, 18 Apr 2018 16:51:13 GMT

Although it is not on the list of recommended browsers, I've been using Opera with Gaia and SmartView and it seem to be very stable.

Re: GAiA WebUI not working with latest Chrome browser

Zach_Rack — Thu, 26 Apr 2018 02:19:58 GMT

No update from Checkpoint side on this issue ?!!

Re: GAiA WebUI not working with latest Chrome browser

Danny — Thu, 26 Apr 2018 04:43:04 GMT

Sure, they recommend you to use Internet Explorer instead and claim it's not their fault.

Re: GAiA WebUI not working with latest Chrome browser

PhoneBoy — Thu, 26 Apr 2018 04:43:48 GMT

There is an SK on the subject: Gaia Portal shows blank page after log in with Firefox 5x or Chrome 66

The workaround Danny provides above is what we document in the Internal portion of that SK.

If you're still having issues after applying the workaround, please open a TAC case.

Re: GAiA WebUI not working with latest Chrome browser

Zach_Rack — Thu, 26 Apr 2018 14:12:09 GMT

Thanks all 🙂

Re: GAiA WebUI not working with latest Chrome browser

Kalyan_Addenki — Thu, 26 Apr 2018 20:34:52 GMT

Thanks for sharing! The workaround worked.

Re: GAiA WebUI not working with latest Chrome browser

Chris_Newman — Tue, 01 May 2018 19:32:57 GMT

Sorry, but not sure where to run the command mentioned. Is that in expert mode on each gateway in a cluster?

Re: GAiA WebUI not working with latest Chrome browser

PhoneBoy — Tue, 01 May 2018 19:40:54 GMT

Yes, it's an expert mode command that should be executed on each gateway where this is an issue.

In a cluster, that means all members.

Re: GAiA WebUI not working with latest Chrome browser

Chris_Newman — Tue, 01 May 2018 21:09:54 GMT

Thank you. Worked.

Re: GAiA WebUI not working with latest Chrome browser

RickHoppe — Wed, 02 May 2018 20:02:12 GMT

FYI...GAiA WebUI on R80.20 Public EA (Management) does work with the latest Chrome version. The fix described here is already incorporated in R80.20 EA login.js and it's commented with "For supporting firefox56".

Re: GAiA WebUI not working with latest Chrome browser

PhoneBoy — Wed, 02 May 2018 20:44:01 GMT

The official SK lists the workaround now, FYI.

Also we are looking at adding it to the JHF as well.

Re: GAiA WebUI not working with latest Chrome browser

Hugo_vd_Kooij — Wed, 16 May 2018 08:20:26 GMT

I think I have been pushing a few persons on this issue as I was rather amazed by the fact that a RFC from almost 20 years old was discarded and the problem being listed as a browser problem.

Let's face it. RFC 2318 : The text/css Media Type was publised in March 1998 and was documenting something that was allready considered best practises.

I am still pretty mad about the current wording. It's a Check point problem for failing to observe best practises which are even formally described.

Re: GAiA WebUI not working with latest Chrome browser

Sal_Previtera — Wed, 16 May 2018 14:09:48 GMT

The best wording is, "expected behavior", ....from any vendor, really !!!.

Who's point of view, is this "expected behavior" from the programmer logic ( could not possibly think all infinite variations) or the user point view that is trying to accomplish a task....ah, the eternal dilemma.

Re: GAiA WebUI not working with latest Chrome browser

Sven_Glock — Mon, 28 May 2018 13:29:54 GMT

It is already part of the ongoinig jumbo take 112

Re: GAiA WebUI not working with latest Chrome browser

PhoneBoy — Mon, 28 May 2018 22:59:26 GMT

Yes it is

Re: GAiA WebUI not working with latest Chrome browser

Networkteam_W-h — Thu, 07 Feb 2019 09:15:06 GMT

Many Thanks !!! Worked !!

Just copied/pasted the command in expert mode and it was fixed instantly !!

Was loosing my mind with this WebUI

I use lastest Firefox and R77.30

Re: GAiA WebUI not working with latest Chrome browser

RickHoppe — Thu, 07 Feb 2019 14:41:32 GMT

Great! This fix is also included in Jumbo Hotfix Take 329 (July 2018) and above on R77.30.

Re: GAiA WebUI not working with latest Chrome browser

Wiesmann — Tue, 28 Jul 2020 13:47:30 GMT

Would really recommend fixing this. Looks so simple 😕

Re: GAiA WebUI not working with latest Chrome browser

Guy_Grundman — Wed, 29 Jul 2020 09:38:18 GMT

Hi,

For Future ease of use i am summarizing this thread,

The issue is documented in SK121373

Relevant fix is included in R80.20 and above

also ported to R80.10 JHF take 112 and R77.30 JHF Take 329