https://community.checkpoint.com/t5/Firewall-and-Security-Management/R80-30-Identity-Collector-connection-error/m-p/81234#M11337 <P>Which version of IDC?&nbsp;<a href="https://community.checkpoint.com/t5/user/viewprofilepage/user-id/8232">@Royi_Priov</a>&nbsp;</P> Wed, 08 Apr 2020 00:54:43 GMT PhoneBoy 2020-04-08T00:54:43Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/R80-30-Identity-Collector-connection-error/m-p/81196#M11334 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ckp2.JPG" style="width: 443px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/5446iC0C12E90CCB12F17/image-size/large?v=v2&amp;px=999" role="button" title="ckp2.JPG" alt="ckp2.JPG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ckp.JPG" style="width: 496px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/5447i81EE90CF869EAB86/image-size/large?v=v2&amp;px=999" role="button" title="ckp.JPG" alt="ckp.JPG" /></span>Has anyone seen this error before?</P><P>When I create the new domain on ID collector and test the communication I got the error "A Security package specific error occurred".</P> Tue, 07 Apr 2020 20:02:34 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/R80-30-Identity-Collector-connection-error/m-p/81196#M11334 Douglas_Zan1 2020-04-07T20:02:34Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/R80-30-Identity-Collector-connection-error/m-p/81201#M11335 <P>our user name does not look accurate.</P> Tue, 07 Apr 2020 20:39:08 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/R80-30-Identity-Collector-connection-error/m-p/81201#M11335 Vladimir 2020-04-07T20:39:08Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/R80-30-Identity-Collector-connection-error/m-p/81209#M11336 <P>The user is correct but is not displayed entirely.&nbsp;</P> Tue, 07 Apr 2020 21:19:22 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/R80-30-Identity-Collector-connection-error/m-p/81209#M11336 Douglas_Zan1 2020-04-07T21:19:22Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/R80-30-Identity-Collector-connection-error/m-p/81234#M11337 <P>Which version of IDC?&nbsp;<a href="https://community.checkpoint.com/t5/user/viewprofilepage/user-id/8232">@Royi_Priov</a>&nbsp;</P> Wed, 08 Apr 2020 00:54:43 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/R80-30-Identity-Collector-connection-error/m-p/81234#M11337 PhoneBoy 2020-04-08T00:54:43Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/R80-30-Identity-Collector-connection-error/m-p/81235#M11338 <P>The Domain Controller is a Windows 2008 R2 server fully updated</P> Wed, 08 Apr 2020 00:57:08 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/R80-30-Identity-Collector-connection-error/m-p/81235#M11338 Douglas_Zan1 2020-04-08T00:57:08Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/R80-30-Identity-Collector-connection-error/m-p/81247#M11339 I am referring to the Identity Collector client itself? Wed, 08 Apr 2020 03:15:08 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/R80-30-Identity-Collector-connection-error/m-p/81247#M11339 PhoneBoy 2020-04-08T03:15:08Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/R80-30-Identity-Collector-connection-error/m-p/81264#M11340 "Service Communication Failure" means that the Windows Service (services.msc) is not running! Wed, 08 Apr 2020 07:12:37 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/R80-30-Identity-Collector-connection-error/m-p/81264#M11340 Norbert_Bohusch 2020-04-08T07:12:37Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/R80-30-Identity-Collector-connection-error/m-p/81332#M11341 <P>The Identity Collector agent version is 80.72.0000 , from a R80.30 gateway.</P><P>I checked the Windows services and the IDC service is running.</P> Wed, 08 Apr 2020 14:42:55 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/R80-30-Identity-Collector-connection-error/m-p/81332#M11341 Douglas_Zan1 2020-04-08T14:42:55Z